Talent Pipeline - Technical Support & Customer Success

India

Apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Cloud Computing, IT Services, SoftwareIndustries

Requirements

Candidates should have experience in SaaS, subscription-based platforms, or technical support roles. Strong communication, empathy, and problem-solving skills are essential. Familiarity with CRM/CS tools like Salesforce, Gainsight, Zuora, or Clari is preferred. Technical acumen across logging systems, cloud platforms (AWS/GCP/Azure), SIEM, scripting, or observability tools is required. Comfort with night shifts (US hours) and working independently in a fast-paced environment, along with curiosity and eagerness to learn, are necessary.

Responsibilities

This role involves expressing interest in potential future engineering, technical support, or customer success roles. Responsibilities include potentially solving deep technical issues, managing renewal cycles, and proactively guiding customers toward value to build loyalty, trust, and long-term impact. Specific roles may focus on driving retention, managing renewals, identifying expansion opportunities, providing in-depth troubleshooting, incident resolution, and technical guidance on log analytics, observability, and cloud platforms.

Skills

Customer Advocacy

Problem-Solving

Technical Support

Customer Success

SaaS

Renewal Management

DevOps

SecOps

Sumo Logic

Cloud-based data analytics and security platform

About Sumo Logic

Sumo Logic provides data analytics and security tools that help businesses collect, analyze, and visualize large datasets. Their cloud-based platform allows medium to large enterprises in various industries to manage their data efficiently and securely from anywhere. Unlike many competitors, Sumo Logic operates on a subscription model, offering scalable solutions that enable clients to budget their expenses predictably. The company's goal is to empower businesses to make informed decisions and enhance their operational efficiency and security.

Redwood City, CaliforniaHeadquarters

2010Year Founded

$330.8MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

Competitive base salary + bonus + RSU's

Unlimited PTO + 12 company holidays + 4 quarterly wellness days

100% remote or in office

Employee stock purchase plan- ESPP

Medical, Dental, Vision

Paid Parental leave

Risks

Increased competition from companies like Magna5 could threaten market share.

Free data ingest model may lead to revenue challenges if not enough paying customers.

Rapid global data growth could overwhelm infrastructure, affecting service reliability.

Differentiation

Sumo Logic offers a cloud-native platform for real-time machine data analytics.

The company provides a unique Flex Licensing model for unlimited log data ingest.

Sumo Logic's Cloud SIEM solution automates threat detection and provides contextualized threat insights.

Upsides

Expansion into South Korea opens new customer bases in the Asian market.

Recognition as a Challenger in Gartner's Magic Quadrant enhances credibility and attracts clients.

Flex Licensing model removes cost barriers, potentially increasing customer acquisition.

Land your dream remote job 3x faster with AI

Try Jobo Free