Engineering Roles - Future Opportunities

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified]

Position Overview

Sumo Logic is actively seeking talented professionals for potential future engineering roles. By submitting an application, you express interest in joining our team. We believe in building strong teams proactively and are looking for individuals passionate about customer advocacy, problem-solving, and delivering world-class support.

This is an opportunity to be considered for upcoming openings within our Customer Support, Customer Success, or Renewal Specialist teams, contributing to the growth of our customer experience organization in India.

About Sumo Logic

Sumo Logic's mission is to make the digital world faster, more reliable, and secure. Our AI-powered SaaS analytics platform enables global organizations to monitor, secure, and optimize their cloud-native systems. Our Customer Support and Success teams are recognized for their technical expertise and customer focus, delivering real results across Dev, Sec, and Ops functions.

Areas of Focus

We frequently hire for roles such as:

• Customer Success Specialist / Renewal Specialist: Focuses on driving retention, managing renewals, and identifying expansion opportunities within a SaaS environment.
• Technical Support Engineer / Senior Technical Support Engineer: Provides in-depth troubleshooting, incident resolution, and technical guidance on log analytics, observability, and cloud platforms.

What We Value

• Experience in SaaS, subscription-based platforms, or technical support roles.
• Strong communication, empathy, and problem-solving skills.
• Familiarity with CRM/CS tools such as Salesforce, Gainsight, Zuora, or Clari.
• Technical acumen in areas like logging systems, cloud platforms (AWS/GCP/Azure), SIEM, scripting, or observability tools.
• Comfort working night shifts (US hours) and independently in a fast-paced environment.
• Curiosity and a strong desire to learn new tools and technologies.

Tools & Tech You Might Work With

• CRM & CS Platforms: Salesforce, Gainsight, Clari, Zuora
• Observability & Monitoring: Sumo Logic, Splunk, DataDog, Elastic
• Cloud Providers: AWS, GCP, Azure
• Scripting/Debugging: Python, Bash, SQL, PowerShell
• Systems & Networking: TCP/IP, syslog, Docker, Kubernetes

Application Instructions

Submit your application today to express your interest in future opportunities. We will keep your profile on file and reach out when a role that matches your skills and aspirations becomes available.

Company Information

Sumo Logic, Inc. empowers modern digital businesses by enabling customers to deliver reliable and secure cloud-native applications through its SaaS analytics platform. The Sumo Logic Continuous Intelligence Platform™ assists practitioners and developers in ensuring application reliability, securing against modern threats, and gaining insights into cloud infrastructures. Customers globally depend on Sumo Logic for powerful real-time analytics and insights across observability and security solutions for their cloud-native applications.

For more information, visit www.sumologic.com.

Sumo Logic employees are responsible for complying with applicable federal privacy laws and regulations.

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