[Remote] Talent Pipeline - Technical Support & Customer Success at Sumo Logic

India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Cloud Computing, IT Services, SoftwareIndustries

Skills

Key technologies and capabilities for this role

Customer AdvocacyProblem-SolvingTechnical SupportCustomer SuccessSaaSRenewal ManagementDevOpsSecOps

Questions & Answers

Common questions about this position

What is the salary for these roles?

This information is not specified in the job description.

Is this a remote position or is there a specific location requirement?

This information is not specified in the job description.

What skills are most important for these technical support and customer success roles?

Key skills include experience in SaaS or technical support, strong communication and problem-solving, familiarity with CRM tools like Salesforce and Gainsight, and technical knowledge in cloud platforms (AWS/GCP/Azure), observability tools, and scripting (Python, Bash, SQL).

What is the work environment like at Sumo Logic?

The environment is fast-paced, requires comfort working night shifts (US hours) independently, and values curiosity, learning new tools, customer advocacy, problem-solving, and technical expertise in customer support and success teams.

How can I make my application stand out for these future opportunities?

Highlight your experience in SaaS/technical support, proficiency with CRM tools like Salesforce and observability platforms, technical skills in cloud and scripting, and your ability to work night shifts with strong problem-solving and communication skills.

Sumo Logic

Cloud-based data analytics and security platform

About Sumo Logic

Sumo Logic provides data analytics and security tools that help businesses collect, analyze, and visualize large datasets. Their cloud-based platform allows medium to large enterprises in various industries to manage their data efficiently and securely from anywhere. Unlike many competitors, Sumo Logic operates on a subscription model, offering scalable solutions that enable clients to budget their expenses predictably. The company's goal is to empower businesses to make informed decisions and enhance their operational efficiency and security.

Redwood City, CaliforniaHeadquarters

2010Year Founded

$330.8MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

501-1,000Employees