System Support Specialist at Global Lending Services

Greenville, South Carolina, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Financial Services, Auto FinanceIndustries

Requirements

Bachelor’s degree in Statistics, Mathematics, Economics, Finance, Engineering, Computer, Information Technology, or a related field (for external candidates)
Proficient computer skills and ability to quickly learn new computer applications as required
Working knowledge of SQL and/or Python preferred
Strong written, verbal, and interpersonal communication skills while presenting ideas in business-friendly and user-friendly language
Intrinsically motivated with demonstrated ability to take initiative, identify needs, and make recommendations for improvement

Responsibilities

Troubleshoot and resolve issues with assigned proprietary GLS system components, including managing issues with vendors of software-as-a-service platforms
Coordinate testing related to production issue resolution and develop proactive training related to the issues
Learn from and document solutions provided by vendors and upper-tier resources to reduce the need for escalation
Identify and prioritize incidents requiring urgent attention
Determine impacts on workflows and the overall business
Develop detailed functional and technical descriptions of issues
Engage with management and other subject matter experts to gather data on production issues
Drive escalation decisions with vendors and management
Assist with or provide root cause analysis of servicing incidents in a timely manner
Communicate resolutions using various media such as spreadsheets, charts, diagrams, or other documents to educate operations staff
Enhance monitoring tools to capture and diagnose incidents
Create knowledge base articles related to the servicing domain and train Tier 1 staff within that scope
Follow feature implementation schedule for monitoring of issues and training purposes
Support ongoing system maintenance work
Build close working relationships with business, IT staff, and vendor partners

Skills

Troubleshooting

SaaS Platforms

Vendor Management

System Support

IT Support

Global Lending Services

Provides auto loans and financing solutions

About Global Lending Services

Global Lending Services (GLS) provides auto loans to customers in Idaho and across the United States, focusing on making vehicle ownership accessible and affordable. The company uses real-time decision-making technology to approve loans quickly, working with over 13,000 dealerships to streamline the car buying process. GLS stands out by serving individuals with less-than-perfect credit, ensuring everyone has a fair chance to secure financing. The goal of GLS is to offer inclusive credit solutions while maintaining strong customer service and ethical business practices.

Greenville, South CarolinaHeadquarters

2011Year Founded

VENTURE_UNKNOWNCompany Stage

Automotive & Transportation, Financial ServicesIndustries

501-1,000Employees