Support Specialist I at Modernizing Medicine

United States

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Healthcare ITIndustries

Skills

Key technologies and capabilities for this role

EMRSoftware SupportClient SupportProblem SolvingHealthcare ITCustomer ServiceTechnical SupportIssue Resolution

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary for the Support Specialist I role?

This information is not specified in the job description.

What skills are required for this position?

Required skills include expertise in evaluating, troubleshooting, and following up on customer software issues, basic knowledge of Apple platforms (Mac, iPad, iPhone/iOS), knowledge of bug tracking software like Zen and Jira, excellent communication skills, and ability to prioritize and manage time. EMR experience and medical practice background are preferred.

What is the company culture like at ModMed?

ModMed is a fast-paced Healthcare IT company with a robust remote workforce across the US, recognized as a Best Place to Work by South Florida Business Journal 2024 and among Inc. 5000 Fastest-Growing Companies.

What experience makes a strong candidate for this role?

A strong candidate has 1-2 years of related experience, a preferred Bachelor’s degree, experience handling 25+ inbound calls per day, EMR or medical practice experience, and proficiency in troubleshooting software issues.

Modernizing Medicine

Specialty-specific electronic health record systems

About Modernizing Medicine

Modernizing Medicine provides specialty-specific Electronic Health Records (EHR) systems designed to improve the workflow of healthcare providers. Their main products, EMA and gGastro EHR, help users manage patient information and administrative tasks more efficiently, allowing them to concentrate on patient care. These systems adapt to the specific practices of each user, enhancing their effectiveness. Unlike many competitors, Modernizing Medicine focuses on tailored solutions for various medical specialties, which sets them apart in the healthcare technology market. The company's goal is to streamline healthcare delivery and improve patient outcomes by providing tools that simplify administrative processes.

Boca Raton, FloridaHeadquarters

2010Year Founded

$360.6MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Conference Attendance Budget

Hybrid Work Options

Remote Work Options

Wellness Program

Risks

Potential sale by Warburg Pincus could lead to strategic shifts misaligned with current goals.

Resistance to AI technologies may slow implementation and affect user satisfaction.

Dependency on Medtronic's technology poses risks if partnership faces challenges or strategic changes.

Differentiation

ModMed offers specialty-specific EHR systems, enhancing workflow efficiency for healthcare providers.

Their EHR systems, EMA and gGastro, adapt to user practices, increasing adaptability.

ModMed integrates AI technologies, like Medtronic's GI Genius, to improve procedural accuracy.

Upsides

ModMed consistently ranks #1 in G2's 2024 Grid Reports for EHR and RCM software.

Collaboration with Brevium enhances patient re-engagement, boosting retention in gastroenterology practices.

Appointment of Dan Costantino as CISO strengthens cybersecurity, crucial for healthcare data protection.

Land your dream remote job 3x faster with AI

Try Jobo Free