Support Specialist 1 at Modernizing Medicine

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health ITIndustries

Requirements

Bachelor’s Degree, preferred
1-2 years of related experience in customer service or client-facing role
Demonstrated expertise with evaluating, troubleshooting, and following-up on customer software application issues
Experience within a medical practice and/or EMR experience is preferred
Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS
Knowledge of bug tracking software such as Zen and Jira
Google suite experience, preferred
Excellent interpersonal, verbal, and written communication skills
Ability to effectively prioritize and manage time

Responsibilities

Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries via email, phone, and client chat, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution
Provide consistent, professional, and high-quality client support to our client base
Establish procedures to ensure client satisfaction and quality service delivery
Communicate and collaborate across teams and departments to help resolve issues
Replicate and document issues for further escalation

Skills

Key technologies and capabilities for this role

Customer SupportTechnical SupportTroubleshootingProblem SolvingClient CommunicationEmail SupportPhone SupportChat SupportIssue DocumentationClient Education

Questions & Answers

Common questions about this position

What experience is required for the Support Specialist I role?

A Bachelor’s Degree is preferred, along with 1-2 years of related experience in customer service or a client-facing role, demonstrated expertise in evaluating and troubleshooting customer software issues, and basic knowledge of Apple platforms.

Is this Support Specialist I position remote?

The company supports a robust remote workforce across the US, Chile, and Germany, in addition to offices in Boca Raton, FL and Hyderabad, India, but the specific work arrangement for this role is not specified.

What is the company culture like at Modernizing Medicine?

The company describes itself as a team of bright, passionate, and positive problem-solvers focused on modernizing medicine, with a positive, passionate, and high-performing Customer Support team providing best-in-class service.

What benefits does ModMed offer?

ModMed offers a competitive benefits package designed to meet the diverse needs of the growing workforce, with eligible employees able to enroll in a wide range of benefits; specific details like meals and snacks are mentioned for India.

What makes a strong candidate for this Support Specialist position?

Strong candidates will have EMR experience, knowledge of bug tracking software like Zen and Jira, Google suite experience, and excellent communication skills, in addition to the required customer service background and problem-solving abilities.

Modernizing Medicine

Specialty-specific electronic health record systems

About Modernizing Medicine

Modernizing Medicine provides specialty-specific Electronic Health Records (EHR) systems designed to improve the workflow of healthcare providers. Their main products, EMA and gGastro EHR, help users manage patient information and administrative tasks more efficiently, allowing them to concentrate on patient care. These systems adapt to the specific practices of each user, enhancing their effectiveness. Unlike many competitors, Modernizing Medicine focuses on tailored solutions for various medical specialties, which sets them apart in the healthcare technology market. The company's goal is to streamline healthcare delivery and improve patient outcomes by providing tools that simplify administrative processes.

Boca Raton, FloridaHeadquarters

2010Year Founded

$360.6MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Conference Attendance Budget

Hybrid Work Options

Remote Work Options

Wellness Program

Risks

Potential sale by Warburg Pincus could lead to strategic shifts misaligned with current goals.

Resistance to AI technologies may slow implementation and affect user satisfaction.

Dependency on Medtronic's technology poses risks if partnership faces challenges or strategic changes.

Differentiation

ModMed offers specialty-specific EHR systems, enhancing workflow efficiency for healthcare providers.

Their EHR systems, EMA and gGastro, adapt to user practices, increasing adaptability.

ModMed integrates AI technologies, like Medtronic's GI Genius, to improve procedural accuracy.

Upsides

ModMed consistently ranks #1 in G2's 2024 Grid Reports for EHR and RCM software.

Collaboration with Brevium enhances patient re-engagement, boosting retention in gastroenterology practices.

Appointment of Dan Costantino as CISO strengthens cybersecurity, crucial for healthcare data protection.

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