Support Engineer at ION Group

Madrid, Community of Madrid, Spain

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

N/AIndustries

Requirements

Candidates should possess a degree in Computer Science, Computer Engineering, or a related technical field, or equivalent work experience. They should have an enquiring mind with an analytical and proactive approach to problem-solving, and familiarity with Linux and the command line. Strong knowledge of IT security and cybersecurity best practices is required, along with SQL and PL/SQL language skills. Furthermore, knowledge of the financial industry is considered a plus, and an EU Work Permit is necessary.

Responsibilities

The Service Specialist will respond to customer inquiries regarding technical and functional issues through various channels, track resolution progress, and communicate updates effectively. They will also build and maintain knowledge of supported software, deal with unexpected events and failures, carry out application system checks, develop strong relationships with other departments and vendors, support customers on testing new products, assist with releases and deployments, participate in IT security and cybersecurity activities, run system analysis to identify potential issues, adhere to best practices and department procedures, and participate in team shift patterns and out-of-hours escalation when needed.

Skills

Linux

Unix

SQL

PL/SQL

Cybersecurity

Troubleshooting

ION Group

Automation technology for financial sector clients

About ION Group

ION Group specializes in automation technology tailored for the financial sector, primarily serving institutional clients like investment banks, asset managers, and brokers. The company provides advanced software solutions that enhance trading, processing, and risk management activities in global financial markets. ION's products include sophisticated software platforms and APIs that enable clients to connect seamlessly to various trading venues and exchanges, ensuring efficient and accurate transactions. Unlike many competitors, ION stands out by acquiring entrepreneurial firms, which allows it to remain agile and responsive to market changes. The company's goal is to enhance efficiency and reduce operational risks for its clients through automation and innovative technology.

London, United KingdomHeadquarters

1998Year Founded

$426.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, FintechIndustries

5,001-10,000Employees