Support Associate

United States

Apply with AI Apply

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Digital Health, Healthcare Technology, BiotechnologyIndustries

Requirements

The ideal candidate is a passionate problem-solver with excellent customer service skills, professionalism, patience, and attention to detail. They must thrive in a fast-paced environment and be eager to grow within the clinical operations team. Experience in troubleshooting support escalations related to digital products, sensors, or services is required. Familiarity with ticketing systems and contributing to resource development like FAQs and videos is also needed.

Responsibilities

The Member Support Specialist will serve as the primary point of contact for member and care team inquiries, handling support escalations and questions via phone, email, or chat. Responsibilities include maintaining accurate documentation of all support activities, collaborating with various internal teams (Product, Sales, Clinical, Customer Experience) to enhance customer experience and achieve high NPS, and ensuring timely follow-up on support cases to meet SLAs. The role also involves working with third-party vendors to resolve healthcare device issues, troubleshooting and escalating support issues to appropriate stakeholders, and utilizing and contributing to the development of support resources.

Skills

Customer Support

Troubleshooting

Digital Health Products

Sensor Technology

Product Inquiries

Service Inquiries

Communication

Twin Health

Monitors and treats chronic metabolic diseases

About Twin Health

Twin Health focuses on addressing chronic metabolic diseases by targeting their root cause: damaged metabolism. The company operates in the healthcare and wellness market, specifically for individuals suffering from conditions like diabetes and Metabolic Syndrome. Twin Health uses its Whole Body Digital Twin technology, which combines sensors, artificial intelligence, and medical science to create a virtual model of the human body. This technology allows for real-time monitoring and analysis of a person's metabolic functions, enabling the creation of personalized treatment plans. Unlike its competitors, Twin Health emphasizes reversing and preventing these diseases through a subscription-based model that provides continuous support and updates. The goal of Twin Health is to effectively manage and reduce the prevalence of chronic metabolic diseases, improving the health of millions globally.

Mountain View, CaliforniaHeadquarters

2018Year Founded

$227.1MTotal Funding

LATE_VCCompany Stage

AI & Machine Learning, HealthcareIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Parental Leave

Health Savings Account/Flexible Spending Account

Company Equity

Remote Work Options

Flexible Work Hours

Risks

Competition from companies like Virta Health threatens Twin Health's market share.

Privacy concerns and regulatory scrutiny challenge wearable technology data collection.

Economic downturn may impact consumer spending on health subscriptions, affecting revenue growth.

Differentiation

Twin Health's Whole Body Digital Twin offers real-time metabolic monitoring and personalized treatment.

The platform integrates AI, sensors, and medical science to reverse chronic diseases.

Twin Health targets root causes of metabolic diseases, unlike competitors focusing on symptoms.

Upsides

Growing digital twin market offers strong potential for Twin Health's technology.

Increasing trend in personalized medicine aligns with Twin Health's treatment approach.

AI-driven solutions adoption by healthcare providers enhances collaboration opportunities for Twin Health.

Land your dream remote job 3x faster with AI

Try Jobo Free