[Remote] Success Manager at Thumbtack

Philippines

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Home Services, Biotechnology, MarketplaceIndustries

Requirements

Candidates must have a background with revenue and growth-driving teams, with a minimum of 2 years of experience in customer success, B2B sales, account management, consulting, leadership, or similar customer-facing roles. Proven ability to manage an account portfolio, build customer relationships, and deliver customer-centric solutions meeting KPIs is essential. A technology enthusiast with strong empathic leadership skills, the ability to inspire and motivate, and experience with online marketplace services are required. Salesforce or similar CRM experience and the ability to quickly learn and incorporate industry jargon are also necessary.

Responsibilities

Oversee a team of 8-10 Success Associates, driving revenue goals and ensuring pro satisfaction and usage while minimizing churn. Advocate for the team and the growth of pro requests, managing relationships with top pros to drive long-term retention and growth. Coach the team to understand pro project goals, needs, and challenges to help them extract full value from the Thumbtack experience. Create moments of recognition for pros, provide education and clear communication, and act as a product feedback bridge between customers, pros, and internal product teams. Leverage a revenue and sales-focused experience for agents to drive company goals.

Skills

Outbound Sales

Customer Success

Team Leadership

Coaching

Talent Development

Consultative Selling

Business Development

Customer Retention

Revenue Management

Problem Solving

Communication

Thumbtack

Online marketplace connecting consumers with local professionals

About Thumbtack

Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$680.3MTotal Funding

DEBTCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees