Lead Customer Success Manager
SimpplrSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Home Services, Biotechnology, MarketplaceIndustries
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience is required for the Success Manager role?
Candidates must have a background with revenue and growth-driving teams and a minimum of 2+ years in customer success, B2B, sales, account management, consulting, leadership roles, or similar customer-facing roles, plus a proven track record in outbound sales with recovery and expansion programs.
How large is the team this Success Manager will oversee?
The role involves overseeing a team of 8-10 Success Associates.
What is the salary or compensation for this position?
This information is not specified in the job description.
Is this Success Manager role remote or office-based?
This information is not specified in the job description.
What makes a strong candidate for this Success Manager position?
Ideal candidates are enthusiastic leaders who excel at coaching teams, building talent, being consultative with home service businesses, and adapting sales pitches, with demonstrated ability to manage accounts and drive revenue growth.
Thumbtack
Online marketplace connecting consumers with local professionals
About Thumbtack
Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.
San Francisco, CaliforniaHeadquarters
2008Year Founded
$680.3MTotal Funding
DEBTCompany Stage
Consumer Software, Consumer GoodsIndustries
1,001-5,000Employees
Benefits
Remote Work Options
Paid Holidays
Phone/Internet Stipend
Mental Health Support
Risks
Increased competition from OfferUp could dilute Thumbtack's market share.
Dependency on RentRedi partnership may risk customer acquisition dynamics.
Reliance on external funding could be risky if market conditions change.
Differentiation
Thumbtack connects users with 300,000 local service businesses across the U.S.
The platform offers personalized guidance and cost estimates for various home services.
Thumbtack charges professionals for leads, ensuring a straightforward revenue model.
Upsides
Partnership with OfferUp expands market reach and customer base.
$75 million financing boosts technology investment and service expansion.
Experienced leaders enhance legal and user research capabilities, improving trust and experience.
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