[Remote] Senior Community Manager, Growth & Retention at HackerOne

Seattle, Washington, United States

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$129,000 – $158,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, TechnologyIndustries

Requirements

Located within ~50 miles of Boston, MA; Seattle, WA; Austin, TX; Washington, DC; or London, UK (for remote role with occasional in-person collaboration)
Alignment with HackerOne Values (Customer Obsessed, Default to Disclosure, Win Together) and Talent Principles

Responsibilities

Grow & retain the global ambassador network by leading the HackerOne Brand Ambassador Program, including recruitment, onboarding, engagement, and recognition
Design scalable systems and playbooks to support consistent, repeatable, and locally adaptable community events across 60+ countries
Demonstrate Change Agility to iterate quickly based on community insight
Execute towards the defined Community strategy and manage oversight of programs that help hackers learn, connect, and thrive
Expand ambassador impact, elevate community experiences, and deepen long-term engagement
Collaborate closely with Community, Delivery, and Marketing teams to shape how researchers are empowered worldwide
Blend strategy, operations, and authentic relationship-building to ensure the HackerOne community grows, innovates, and leads the industry

Skills

Key technologies and capabilities for this role

Community ManagementGrowth StrategiesRetentionCustomer EngagementTransparencyStakeholder ManagementCybersecurity Awareness

Questions & Answers

Common questions about this position

What is the salary range for the Senior Community Manager role?

The salary range is $129K - $158K.

Is this position remote, and what locations are available?

Yes, this is a remote position available in Boston, MA; Seattle, WA; Austin, TX; Washington, DC; or London, UK. HackerOne embraces a Flexible Work approach.

What skills are required for the Senior Community Manager position?

The role requires skills in executing community strategy, managing programs for hacker learning and engagement, relationship-building, and collaboration with Community, Delivery, and Marketing teams.

What is HackerOne's company culture like?

HackerOne fosters a strong and inclusive culture, emphasizing values like being Customer Obsessed, Default to Disclosure with transparency and integrity, and Win Together through empowerment, inclusion, respect, and accountability. They embrace Flexible Work to foster connections and community.

What makes a strong candidate for this Senior Community Manager role?

Strong candidates will have experience strengthening and scaling global communities, particularly in cybersecurity or hacker ecosystems, with skills in strategy, operations, program management, and cross-team collaboration to drive growth and retention.

HackerOne

Platform connecting ethical hackers with brands

About HackerOne

HackerOne provides a platform that connects global brands with ethical hackers to improve their cybersecurity. The platform allows companies to identify and monitor risks in their digital assets by utilizing the skills of ethical hackers who conduct penetration tests to find vulnerabilities. Clients can import their asset data and use the platform to rank the risk of exploitable assets, ensuring a proactive approach to application security. Unlike many competitors, HackerOne offers 24/7 security coverage and the ability to scale services based on client needs. The goal of HackerOne is to promote a proactive security culture by encouraging companies to implement bug bounty programs as part of their cybersecurity strategy.

San Francisco, CaliforniaHeadquarters

2012Year Founded

$155.1MTotal Funding

SERIES_ECompany Stage

CybersecurityIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Employee Assistance Program

Digital First Stipend

Equity Stock Options

Retirement Plans

Leaves of Absence

Risks

Increased competition from AI-focused bug bounty programs may divert ethical hackers.

The free tier could reduce revenue from smaller clients opting for complimentary services.

Geopolitical tensions may impact partnerships in regions like the Middle East.

Differentiation

HackerOne connects businesses with ethical hackers for proactive security measures.

The platform offers a unique bug bounty solution to reduce security incident risks.

HackerOne provides 24/7 security coverage and scalable, cost-effective solutions.

Upsides

Growing demand for bug bounty programs enhances HackerOne's market position.

Partnerships in the Middle East expand HackerOne's global reach and influence.

The free tier for vulnerability disclosure attracts startups and smaller businesses.

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