Strategy and Operations Lead, Dojo Tutor

Position Overview

• Location Type: [Not specified]
• Job Type: [Not specified]
• Salary: [Not specified]

ClassDojo's mission is to give every child on Earth an education they love. Starting with a communication app used in over 95% of US schools, ClassDojo is expanding to offer enriching learning experiences through Dojo Tutor, connecting children with experienced teachers for 1:1 tutoring. The company prides itself on hiring talented, entrepreneurial individuals from diverse backgrounds, aiming to be a workplace where top talent can achieve their best work and pioneer the future of education.

Role Focus

The company is seeking a highly analytical and creative operator to manage and optimize core programs and processes for its Tutor business. This role is crucial for driving efficiency, improving quality, and fostering business growth by strengthening the offering and increasing marketplace growth and retention.

Example Focus Areas:

• Tutor Acquisition: Sourcing qualified tutors, optimizing acquisition funnels, and improving yield, speed, and quality.
• Session Experience: Defining and maintaining high standards for session quality and safety, ensuring timely and satisfactory review of all tutoring sessions.

Key Responsibilities:

• Own and continuously improve strategy and operations for the Tutor business, with accountability for key performance metrics.
• Lead projects from identification through execution, including setting strategy, running tests, and iterating based on results.
• Partner cross-functionally to align operational improvements with broader business goals.
• Mentor other strategists and operators by offering feedback and leading cross-functional programs.

Requirements:

• 7+ years of experience owning and optimizing complex programs or processes in a fast-paced, tech-enabled business.
• Proven track record of delivering measurable business results, particularly in ambiguous or rapidly evolving environments.
• Strong analytical skills, including proficiency in SQL and the ability to run queries.
• Demonstrated bias for action and iterative improvement.
• Creativity, scrappiness, and the ability to balance deep operational detail with a high-level business perspective to focus on high-impact opportunities.
• Experience using AI to optimize processes and a strong aptitude for learning.