Senior Strategic Account Manager, Education

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: Not provided Panopto is a dynamic and rapidly growing company backed by a leading private equity firm. With a team of approximately 200 dedicated professionals, we are committed to empowering learners with interactive video. At Panopto, we believe video can be a powerful catalyst for learning. Our mission is to help anyone share knowledge using video. As a leader in video content management and recording solutions for education and the enterprise, we empower millions of users at hundreds of institutions and organizations around the world to capture, manage, and share content with ease. We're backed by a leading private equity firm, scaling rapidly, and building a team of people who are passionate about technology, learning, and customer success. We are seeking a highly motivated and experienced Senior Strategic Account Manager to join our dynamic team and drive success within our key higher education accounts.

Position Summary

We’re hiring a Senior Strategic Account Manager to join our Account Management team, reporting to the Director, Account Management. As a Senior Strategic Account Manager, you will be responsible for cultivating and expanding relationships with a portfolio of strategic higher education clients, primarily those utilizing Learning Management Systems (LMS) and/or Video Content Management Systems (VCMS). You will serve as a trusted advisor, deeply understanding their unique needs and challenges, and developing strategic plans to maximize their success with our solutions. This role requires a proactive individual with a proven track record of exceeding client expectations, driving account growth, and collaborating effectively across internal teams.

Responsibilities

• Develop and execute comprehensive strategic account plans for assigned higher education clients, focusing on achieving client goals and driving revenue growth for Panopto.
• Establish and maintain strong, long-term relationships with key stakeholders at all levels within client institutions, including executive leadership, IT departments, and academic staff.
• Proactively understand clients' evolving needs, challenges, and strategic priorities related to their use of LMS and/or VCMS solutions.
• Effectively articulate the value proposition of our LMS and/or VCMS offerings and align our solutions with clients' specific requirements and objectives.
• Identify and pursue opportunities for upselling and cross-selling our products and services within existing accounts to achieve and exceed revenue targets.
• Work closely with internal teams, including Sales, Marketing, Product Development, Customer Success, and Support, to ensure seamless client experiences and successful project delivery.
• Track and analyze key account performance metrics, providing (details incomplete).

Requirements

• Proven track record of exceeding client expectations.
• Demonstrated ability to drive account growth.
• Strong collaboration skills.
• Excellent communication and interpersonal skills.
• (Additional requirements not fully provided in the text)

Company Information

Panopto is a leader in video content management and recording solutions for education and the enterprise. We empower millions of users at hundreds of institutions and organizations around the world to capture, manage, and share content with ease. We are backed by a leading private equity firm and are committed to innovation and customer success.