[Remote] Senior Customer Success Manager - West at Tines

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Experience aligning with customer stakeholders in enterprise accounts
Experience with onboarding customers and ensuring use cases are delivered
Ability to review account data and determine customer health
Experience developing success plans
Experience partnering with sales teams
Experience providing feedback to product and engineering teams
Ability to work effectively with internal teams
Based on the West coast - PST or MST

Responsibilities

Drive strategic success planning and engagement across assigned enterprise accounts
Foster champions within accounts
Support and empower customers across the customer journey (onboarding to renewal)
Develop an understanding of customer's current state, strategic initiatives, and goals
Orchestrate across customer and internal teams to tailor messaging and recommendations
Identify future-state opportunities for automation and feature usage
Develop Success Plans to drive automation
Partner with Sales teams to deliver Executive Business Reviews and QBR’s
Expand Tines' footprint outside of security teams into other functions
Become a trusted advisor and subject matter expert on the Tines product
Provide feedback to Product and Engineering teams
Drive deeper partnerships and successful customer outcomes

Skills

Tines

Automates workflows to enhance productivity

About Tines

Tines offers a platform that helps businesses automate their workflows to improve productivity. The platform allows users to streamline routine tasks, reducing repetitive work, unnecessary notifications, and information silos. It is designed to be user-friendly and can easily fit into existing business processes. Tines supports various functions such as employee lifecycle management, software development lifecycle management, ticket management, and incident alerts, among others. Unlike many competitors, Tines focuses on providing a comprehensive solution that integrates multiple aspects of business operations into one platform. The goal of Tines is to save time and enhance efficiency for teams across different industries by automating their workflows.

Dublin, IrelandHeadquarters

2018Year Founded

$142.1MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Company Equity

Risks

Emerging no-code platforms could threaten Tines' market share with innovative solutions.

Rapid AI integration may outpace Tines' development, risking competitive edge loss.

Economic uncertainties may reduce client spending on automation tools, impacting revenue.

Differentiation

Tines offers a no-code platform for automating security workflows, enhancing team productivity.

The platform integrates with various business processes, reducing duplicate efforts and information silos.

Tines' subscription model allows flexible pricing based on team size and business needs.

Upsides

Tines secured $50M to enhance AI integration and expand market reach in 2023.

Partnership with Criminal IP boosts platform capabilities with advanced threat intelligence.

Growing demand for no-code platforms empowers non-technical teams to automate workflows.

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