[Remote] Senior Customer Success Manager - West at Tines

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, AutomationIndustries

Requirements

Based on the West coast (PST or MST) for this remote position
Experience managing higher-spend, strategic/enterprise accounts
Ability to develop an understanding of customer’s current state (teams, processes, tools, current usage of Tines), strategic initiatives, and alignment with executive and key stakeholder goals & priorities
Expertise in Tines product to serve as a trusted advisor and subject matter expert
Strong cross-functional collaboration skills with internal teams (Customer Success Engineers, Sales, Product, CS Leadership, Professional Services, etc.)

Responsibilities

Drive strategic success planning and engagement across an assigned set of Tines’ enterprise accounts
Foster champions in accounts and support customers across the customer journey—from onboarding to ongoing adoption, expansion, and renewal
Orchestrate across customer and internal teams to tailor messaging, recommendations, and resources to customer needs, identifying opportunities for automation, feature usage, or process maturity
Develop Success Plans to help customers drive an automation plan and roadmap
Partner with Sales teams to deliver customer Executive Business Reviews and QBRs
Expand Tines usage outside of security teams into other functions (IT, HR, Product/Engineering, Operations) by identifying opportunities, gaining trust, and extending footprint
Align with customer stakeholders in higher-spend and strategic/enterprise accounts to ensure stakeholder alignment and value delivery along the customer journey—from onboarding through renewal
In conjunction with a Customer Success Engineer, orchestrate first-class onboarding to deliver use cases on timeline and equip users with platform knowledge/skills
Review account dashboards, metrics, log-ins, and use cases to determine account health
Provide feedback to Product and Engineering teams to shape the product
Partner closely with Sales, Professional Services, Product teams, Customer Success Engineers, and others to drive deeper partnerships and successful customer outcomes

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementOnboardingCustomer AdoptionRenewal ManagementStrategic PlanningStakeholder EngagementAutomation PlatformsEnterprise AccountsExecutive Alignment

Questions & Answers

Common questions about this position

Is this a remote position, and are there location requirements?

This is a remote position that must be based on the West coast - PST or MST.

What are the key responsibilities of the Senior Customer Success Manager?

The role involves driving strategic success planning and engagement for enterprise accounts, fostering champions, supporting customers from onboarding to expansion and renewal, developing success plans, and expanding Tines usage into other functions like IT, HR, Product/Engineering, and Operations.

What are Tines' company values?

Tines is driven by the values of Simplicity, Speed, and Soundness, while fostering a company culture that nurtures individual curiosity, growth, and integrity.

What skills make a strong candidate for this role?

Strong candidates should have the ability to understand customer current state and strategic initiatives, orchestrate across customer and internal teams, develop success plans, conduct executive business reviews, and expand product adoption into new functions as a trusted advisor.

What is the salary or compensation for this position?

This information is not specified in the job description.

Tines

Automates workflows to enhance productivity

About Tines

Tines offers a platform that helps businesses automate their workflows to improve productivity. The platform allows users to streamline routine tasks, reducing repetitive work, unnecessary notifications, and information silos. It is designed to be user-friendly and can easily fit into existing business processes. Tines supports various functions such as employee lifecycle management, software development lifecycle management, ticket management, and incident alerts, among others. Unlike many competitors, Tines focuses on providing a comprehensive solution that integrates multiple aspects of business operations into one platform. The goal of Tines is to save time and enhance efficiency for teams across different industries by automating their workflows.

Dublin, IrelandHeadquarters

2018Year Founded

$142.1MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Company Equity

Risks

Emerging no-code platforms could threaten Tines' market share with innovative solutions.

Rapid AI integration may outpace Tines' development, risking competitive edge loss.

Economic uncertainties may reduce client spending on automation tools, impacting revenue.

Differentiation

Tines offers a no-code platform for automating security workflows, enhancing team productivity.

The platform integrates with various business processes, reducing duplicate efforts and information silos.

Tines' subscription model allows flexible pricing based on team size and business needs.

Upsides

Tines secured $50M to enhance AI integration and expand market reach in 2023.

Partnership with Criminal IP boosts platform capabilities with advanced threat intelligence.

Growing demand for no-code platforms empowers non-technical teams to automate workflows.

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