Strategic Customer Success Manager (EMR Oncology)

Customer Success Manager - Ontada

Employment Type: Full-time

Company Overview

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Ontada, a McKesson company, is dedicated to improving healthcare by supporting every stage of specialty patient care—from drug distribution and healthcare technology to practice management and patient outcomes. We empower community oncology practices through innovation, clinical excellence, and deep collaboration.

Position Overview

As a Customer Success Manager (CSM), you will lead strategic initiatives to drive adoption and optimization of Ontada’s EMR technology across oncology networks. You’ll serve as a trusted advisor, ensuring our solutions deliver measurable value to providers and patients while aligning with clinical, operational, and business goals.

Responsibilities

Strategic Leadership

• Drive adoption and growth strategies (including upsell/cross-sell).
• Deliver executive-level insights and updates.
• Align customer success with business objectives to ensure long-term value.

Relationship Management

• Build strong relationships with key stakeholders.
• Represent the voice of the customer internally.
• Navigate complex client environments to ensure satisfaction and retention.

Data-Driven Optimization

• Monitor usage trends and identify gaps.
• Use KPIs and analytics to inform strategy and improve outcomes.
• Translate insights into actionable recommendations.

Customer Engagement & Innovation

• Lead initiatives to enhance engagement and loyalty.
• Support new feature rollouts and technology updates.
• Champion innovation through pilots, beta releases, and strategic partnerships.

Cross-Functional Collaboration

• Work with clinical, operational, and executive teams to identify improvement opportunities.
• Align internal teams (training, implementation, support) for seamless service delivery.

Qualifications

• 10+ years in Customer Success or Account Management, with EMR focus.
• Experience with large practices (50+ providers) or oncology networks.
• Strong strategic thinking, problem-solving, and project management skills.
• Bachelor’s degree in Nursing, Health Informatics, Business, or related field.
• Familiarity with systems like Lynx, Clear Value Plus, Practice Insights, and Ontada Health.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Ability to influence and align diverse stakeholders.
• Strong organizational and change management capabilities.
• Proficiency in Microsoft Office and collaboration tools (e.g., Teams, Copilot).

Compensation & Benefits

Base Pay Range: $126,800 - $211,400

McKesson offers a competitive compensation package as part of its Total Rewards, determined by factors including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

For more information regarding benefits at McKesson, please click here.

Equal Opportunity Employer

McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information.