Strategic Customer Success Manager (EMR Oncology)

Florida, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Information Technology, OncologyIndustries

Requirements

Candidates must possess over 10 years of experience in Customer Success or Account Management, with a specific focus on EMR systems, and have experience with large practices or oncology networks. A Bachelor's degree in Nursing, Health Informatics, Business, or a related field is required, along with familiarity with systems such as Lynx, Clear Value Plus, Practice Insights, and Ontada Health. Strong strategic thinking, problem-solving, project management, communication, interpersonal, organizational, and change management skills are essential, as is proficiency in Microsoft Office and collaboration tools.

Responsibilities

The Strategic Customer Success Manager will lead initiatives to drive adoption and optimization of Ontada's EMR technology within oncology networks, acting as a trusted advisor to ensure solutions deliver measurable value. Responsibilities include developing adoption and growth strategies, delivering executive-level updates, aligning customer success with business objectives, building strong stakeholder relationships, representing the customer's voice internally, and navigating complex client environments to ensure satisfaction and retention. Additionally, the role involves monitoring usage trends, using KPIs and analytics to inform strategy, translating insights into actionable recommendations, leading initiatives to enhance engagement and loyalty, supporting new feature rollouts, championing innovation, and collaborating with internal teams to ensure seamless service delivery.

Skills

EMR technology

Oncology

Customer Success Management

Strategic Initiatives

Adoption Strategies

Upsell

Cross-sell

Stakeholder Management

KPIs

Analytics

Customer Engagement

McKesson

Healthcare distribution and logistics services

About McKesson

McKesson Corporation operates in the healthcare sector, focusing on the distribution of medical products and pharmaceuticals. The company acts as a middleman, purchasing medical supplies from manufacturers and delivering them to healthcare providers, pharmacies, and hospitals. This ensures that essential medical products are available when and where they are needed, supporting the healthcare system. McKesson generates revenue by marking up the cost of the products they distribute and charging service fees for their logistics and supply chain management. They also provide technology solutions to help healthcare providers improve their operations. McKesson's goal is to enhance patient care by ensuring the timely and safe delivery of healthcare products and services.

Irving, TexasHeadquarters

1833Year Founded

$7.6MTotal Funding

IPOCompany Stage

Enterprise Software, HealthcareIndustries