(US) Project Manager - Great Lakes

About PointClickCare

PointClickCare is a leading health tech company that’s founder-led and privately held. Our mission is simple: to help providers deliver exceptional care. We empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact.

PointClickCare is recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures. We offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives.

Travel to Office Expectations

• For Remote Roles: As this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
• For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Job Location

• This position is open to remote candidates.
• Territory will include the Great Lakes region of the US.
• Up to 25% travel to client sites will be required.

Position Summary

Reporting to the Manager of Professional Services, you will act as the primary client liaison to lead multiple customer facing EHR implementation projects simultaneously. You will experience managing customer implementations in a Professional Services environment, and have a proven track record for successfully attaining project objectives.

Key Responsibilities

• Thoroughly understanding the customer’s business and technical needs
• Acting as primary interface to client business units during all phases of the project
• Perform project kick-off meetings with customers and delivery resources
• Identify scope, create project plan, manage, monitor and control multiple externally facing customer implementations of our software.
• Manage the project budget, team resources, communications, and project plans.
• Ensure that customers successfully migrate to the PointClickCare solution in the most optimal way, with an effective transition to support upon project close.
• Monitor and report on project progress, problems and recommended solutions to the customer
• Identify and resolve risks and issues in a timely manner.
• Escalate concerns to the project team and senior management when appropriate.
• Report on deployments, schedules, budgets and revenue using internal methods.
• Foster continued growth of the team’s project management capabilities, improving knowledge and experience within the team.