Mid Market Customer Success Manager
StrongDMSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Enterprise SoftwareIndustries
Requirements
Candidates should have at least 7 years of experience in a Customer Success Manager role focused on Fortune 50-100 accounts. They must possess a strong track record of delivering high-touch service to large accounts, regularly exceeding Gross and Net dollar retention targets, and full ownership of the renewal process. Experience in deepening product adoption across multiple teams and managing relationships with stakeholders, including C-Level executives, is essential. Knowledge of editorial processes or experience with Content Marketing, Technical Writing, or UX teams is a plus, along with experience managing large-scale deployments. Proactive communication skills and intrinsic motivation are also required.
Responsibilities
The Strategic Customer Success Manager will act as the primary contact for customers, creating and driving their overall success plans. They will develop expertise as an advisor on best practices for creating brand content at scale and meticulously project manage programs to drive adoption and business value. Responsibilities include owning the full customer renewal process, being accountable for retention rate targets, collaborating with Sales for revenue growth opportunities, and strengthening relationships across customer organizations. They will produce onboarding materials, collect insights for product improvement, and analyze product usage data for customer champions.
Skills
Customer Success
Project Management
Renewal Process
Sales Collaboration
Account Management
Adoption
Onboarding
Retention
Negotiation
Cross-selling
Upselling
Writer
AI platform for business process optimization
About Writer
Writer.com provides a platform that uses artificial intelligence to enhance business processes for various clients, including major companies. The platform integrates Large Language Models (LLMs), Natural Language Processing (NLP), and Machine Learning (ML) to tailor AI solutions to a client's specific brand and knowledge. LLMs generate human-like text, NLP helps computers understand human language, and ML enables learning from data. Writer's platform is built on secure, enterprise-grade LLMs called Palmyra, which are designed to be open and transparent, ensuring that client data is never used for training. This allows clients to self-host the models, giving them control and visibility over their data. The platform assists businesses in speeding up processes and generating customized outputs, such as summaries and insights, while adhering to legal and brand guidelines. Writer.com operates on a subscription-based model, where clients pay a recurring fee for access to its features.
San Francisco, CaliforniaHeadquarters
2020Year Founded
$317.1MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees