Principal Customer Success Executive at ServiceNow

Santa Clara, California, United States

Apply with AI Apply

Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Computing, Enterprise Software, SaaS, IT ServicesIndustries

Requirements

Candidates must possess a Bachelor's degree or equivalent experience, with extensive experience leading large-scale digital business transformations and acting as a trusted advisor to C-level executives. Expertise in governance, strategy, and execution across cross-functional teams is required, along with a proven track record of delivering scalable, repeatable success. Experience in leveraging or critically thinking about AI integration into work processes, decision-making, or problem-solving is also necessary.

Responsibilities

The Principal Customer Success Executive will be accountable for the strategic leadership and execution of post-sales activities within key accounts, driving customer success and predictable renewals. Responsibilities include partnering with C-level executives, guiding business transformation, fostering collaboration with internal teams and partners, aligning ServiceNow's offerings to customer goals, mitigating risks, and driving value realization. The role also involves guiding the Customer Success team to meet KPIs such as adoption, technical health, renewals, customer satisfaction, and expansion, while aligning customer roadmaps and driving new revenue opportunities. Additionally, the executive will build relationships with ServiceNow leaders, incorporate customer feedback for continuous improvement, advocate for innovative solutions, and establish clear, measurable success metrics with customers.

Skills

Customer Success

Account Management

Strategic Leadership

Business Transformation

Relationship Management

Risk Mitigation

Sales Strategy

Cloud Platform

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

Land your dream remote job 3x faster with AI

Try Jobo Free