[Remote] Customer Success Manager, Strategic at Tebra

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare Technology, SaaSIndustries

Requirements

1+ years experience leading high value client projects or solving complex problems
A passion for energetic and fast-paced environments
Proven self-learner who thrives in the opportunity to take initiative
Demonstrated ability to quickly learn and adapt to new technologies
Excellent communicator with the ability to formulate digestible solutions

Responsibilities

Nurture, expand and retain our Strategic customer base of customers spending over $15,000 in annual revenue
Understand clients' business and digital marketing goals, set expectations, and assess what they need to achieve full system adoption
Develop a customized strategic plan for clients and proactively monitor progress, providing necessary resources to increase lifetime customer value
Conduct strategic outreach to your client base, focusing on adoption, retention, or revenue drivers using customer health and engagement analytics
Provide personalized recommendations on how adopting the core product or add-on services can drive value for clients
Achieve ARR Retention and Expansion revenue goals each quarter, ensuring all personally supported accounts are progressing towards full utilization of the application
Tailor conversations to clients' needs, document and resolve open action items and critical gaps promptly, leveraging your product and customer knowledge
Demonstrate expertise in learning new solutions quickly and finding creative and strategic solutions for clients' growth and goals
Deepen knowledge of industry, digital marketing best practices, and consultative selling tactics through continued learning opportunities provided throughout your tenure
Collaborate with Marketing, Product, and other Customer Success teams to test new initiatives' effectiveness and provide customer feedback and workflow optimization opportunities

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementDigital MarketingCustomer RetentionRevenue ExpansionAnalyticsStrategic PlanningClient Relationship ManagementAdoption StrategiesPerformance Metrics

Questions & Answers

Common questions about this position

What experience is required for the Customer Success Manager role?

The role requires 1+ years of experience leading high value client projects or solving complex problems, along with being a proven self-learner who thrives on taking initiative.

What key skills are needed to succeed in this position?

Candidates need excellent communication skills to formulate digestible solutions, the ability to quickly learn and adapt to new technologies, and strong problem-solving abilities to think quickly on their feet.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of work environment does Tebra offer?

Tebra offers a fast-paced environment where self-starters thrive, with opportunities for collaboration across Marketing, Product, and Customer Success teams.

Tebra

Provides digital solutions for healthcare providers

About Tebra

Tebra provides digital solutions designed to enhance the efficiency of healthcare providers, including medical practices and clinics. The company's offerings help improve web traffic, increase appointment volume, and streamline overall practice operations. By using Tebra's technology, healthcare providers can focus more on patient care and offer a wider range of services. Tebra stands out from competitors due to its origins from the merger of two established companies, Kareo and PatientPop, which allows it to leverage a wealth of experience in the healthcare technology market. The goal of Tebra is to empower healthcare providers to operate more effectively and improve patient outcomes.

Newport Beach, CaliforniaHeadquarters

2021Year Founded

$133.3MTotal Funding

EARLY_VCCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Wellness Program

Mental Health Support

Risks

Key sales personnel departures could disrupt Tebra's client acquisition strategies.

Integration of PatientPop may face technical challenges affecting client retention.

Dependency on Medusind partnership could pose risks if dynamics change.

Differentiation

Tebra offers a unified platform from the merger of Kareo and PatientPop.

The company provides comprehensive digital solutions for independent healthcare practices.

Tebra's strategic affiliation with Medusind enhances its RCM and EHR offerings.

Upsides

Tebra's solutions led to a 25% efficiency increase for Moore Support Services.

The company was named a top workplace by Orange County Business Journal in 2023.

Tebra's platform supports over 5,000 new patient bookings annually for clients.

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