Clinical Account Manager
SmithRxFull Time
Entry Level & New Grad
A Bachelor's degree or equivalent work experience with a high school diploma is preferred. Candidates should have experience in writing business proposals and technical documents for clients, ideally with over 2 years in CTD in an operational or customer service role. Proven ability to manage workload, prioritize tasks, and adapt to changing needs is essential, along with strong attention to detail, data analysis skills, and robust IT proficiency, particularly in MS Word and Excel. The ability to work under pressure and demonstrate flexibility is also required.
The Strategic Account Partner will manage client-specific inboxes, ensuring timely responses to quotation requests and maintaining an accurate quotation tracker. This role involves allocating tasks and critical issues to the Global Relationship Director (GRD), reviewing RFQs for adequacy, and facilitating quote distribution to clients. Responsibilities also include managing the PO mailbox, progressing opportunities to 'Closed-Won' status, handling inquiries, and providing exceptional customer service. The partner will advise clients on Fisher Clinical Services capabilities, participate in teleconferences for quotation information, and support Quotes Specialists in creating or amending quotes. Additionally, the role involves analyzing quoting issues, supporting solution development, delivering training, and assisting in training new employees on client-specific quotation processes.
Provides life sciences products and services
Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.