Clinical Account Manager

Position Overview

• Location Type: Onsite
• Job Type: Full-time
• Salary:

SmithRx is a rapidly growing, venture-backed Health-Tech company focused on disrupting the Pharmacy Benefit Management (PBM) sector. Our mission is to build a next-generation drug acquisition platform driven by cutting-edge technology, innovative cost-saving tools, and best-in-class customer service. We have a mission-driven and collaborative culture that inspires our employees to do their best work, aiming to transform the U.S. healthcare system.

Company Values:

• Integrity: Operate with honesty and transparency to earn client trust.
• Courage: Tackle a broken industry and continuously improve offerings to optimize health outcomes.
• Together: Foster a collaborative, inclusive environment valuing teamwork, respect, open communication, creativity, and diversity of thought.

Job Summary: Clinical Account Manager

The Customer Success Team is dedicated to helping SmithRx clients maximize the value of their PBM services. We build and manage effective relationships with our customers' operational leadership, communicating service value in the context of their business goals to ensure high performance and satisfaction. We proactively identify risks to client satisfaction and collaborate across product and operational lines to find solutions and advocate for our clients.

As a Clinical Account Manager, you will ensure the complete post-sale success and satisfaction of SmithRx customers through pharmacy benefit analysis and clinical consultation. You will leverage strong industry and product knowledge to serve as a trusted advisor and business partner for clinical pharmacy services to your client’s operational leadership. This role provides clinical support and enablement for SmithRx account management, clinical operations, and other internal departments. You will offer proactive clinical recommendations and information regarding pharmacy trends, programs, and industry changes, fostering consultative relationships.

Eligibility: Applicants must be based in one of the following states: Arkansas, Arizona, California, Colorado, Florida, Georgia, Kansas, Minnesota, Missouri, Nevada, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin.

Responsibilities

• Collaborate with clients and account managers to provide clinical expertise, including insights on drug spend and utilization, clinical management strategies, medication alternatives, and formulary compliance.
• Provide superior clinical consultation and clinical account management, focusing on client satisfaction, client retention, and trend management.
• Analyze claims data to identify trends and cost-saving opportunities.
• Comprehend and effectively explain the value proposition of formulary and clinical programs to clients.
• Support communications of formulary changes and program updates for internal and external partners.
• Recommend clinical programs for clients to provide cost savings to clients and members.
• Stay current with market trends and provide clinical market intelligence to clients.
• Communicate drug information to clients and respond to plan-specific clinical inquiries.
• Create and update clinical marketing materials.
• Collaborate with and provide guidance to account management on clinical aspects of client quarterly reviews (QBRs) – quarterly spend, trends, benchmark updates for pharmacy benefits.
• Incorporate treatment and practice guidelines.