Staff Technical Program Manager, Backend Services
1PasswordFull Time
Senior (5 to 8 years)
Candidates must possess a Bachelor's Degree and have a minimum of 5 years of experience in Medical Staff Services, including at least 3 years in a people management role. Strong people management, motivational, communication, interpersonal, and time management skills are essential, along with the ability to drive team results, prioritize activities, and adapt to a fast-paced environment. Excellent analytical and problem-solving skills are also required.
The Manager of Clinician Services will lead the team responsible for credentialing, privileging, licensing, and peer review activities, setting strategic goals and operational plans for efficient and compliant processes. Responsibilities include overseeing day-to-day operations, providing strategic oversight of the peer review process, partnering with Go-To-Market and Enrollment teams, and championing process improvement initiatives. The role involves conducting workflow analysis, establishing KPIs, managing staff, ensuring compliance with NCQA and regulatory requirements, overseeing clinical supervision, and managing the allocated budget.
Healthcare advocacy and specialized care services
Included Health focuses on enhancing the healthcare experience for individuals who often face challenges in accessing quality care. The company provides a variety of services, including primary care, behavioral health, and virtual care, ensuring that members receive timely and appropriate treatment. Their model emphasizes 24/7 on-demand care with a diverse group of providers, allowing for personalized support tailored to complex health needs. Unlike many competitors, Included Health prioritizes underserved populations and partners with employers and consultants to deliver comprehensive healthcare solutions that not only improve health outcomes but also help reduce costs. The ultimate goal of Included Health is to make quality healthcare accessible and understandable for everyone, particularly those who have been overlooked by traditional healthcare systems.