Sardine

Strategic Account Manager

United Kingdom

$120,000 – $150,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, Fraud Prevention, ComplianceIndustries

Requirements

Candidates should have 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with a strong understanding of API integrations. Domain experience in compliance, fintech, or AML/KYC is required, along with exceptional analytical skills, proficiency in business intelligence tools, and the ability to translate complex strategies into actionable outcomes. Strong relationship-building, collaboration, presentation skills, and previous customer-facing experience with technical products are essential, as is exceptional project management ability.

Responsibilities

The Strategic Account Manager will serve as the primary customer point of contact, managing day-to-day issues and strategic opportunities to maximize customer ROI. Responsibilities include building a deep understanding of Sardine's products and strategy to articulate value propositions, translating complex technical problems into actionable solutions, and advising on fraud and compliance best practices. The role involves building, monitoring, and communicating KPIs to clients, providing strategic analysis for long-term expansion, and collaborating with risk analytics teams to solve fraud typologies and communicate findings to customers.

Skills

Account Management
Customer Success
Fraud Prevention
AML Compliance
Risk Analytics
Data Science
Machine Learning
AI
Device Intelligence
Behavioral Biometrics
Payment Fraud
Identity Fraud
Account Takeovers
Social Engineering
Solution Architecture
Client Relationship Management

Sardine

Fraud prevention and compliance platform

About Sardine

Sardine.ai focuses on fraud prevention and compliance for banks, retailers, and fintech companies. Its platform offers tools for risk scoring, transaction monitoring, and customer due diligence, helping clients detect fraud and prevent money laundering. What sets Sardine.ai apart is its ability to monitor customer interactions for fraud signals, using data from over 35 providers to generate accurate risk scores. The company's goal is to enhance security and compliance for financial institutions and retailers.

San Francisco, CaliforniaHeadquarters
2020Year Founded
$73.5MTotal Funding
SERIES_BCompany Stage
Fintech, Financial ServicesIndustries
51-200Employees

Benefits

Generous compensation in cash and equity
7-year for post-termination option exercise (vs. standard 90 days)
Early exercise for all options, including pre-vested
Work from anywhere: Remote-first Culture
Unlimited paid time off and minimum 2 weeks/year of mandatory vacation
100% of health insurance, dental, and vision coverage for employees and 60% for dependents
4% matching in 401k
Company-wide offsites, the last one was at Miami
MacBook Pro delivered to your door
One-time stipend to set up a home office — desk, monitors, etc.
Monthly meal stipend
Monthly health and wellness stipend
Monthly meet-up stipend
Unlimited access to an expert financial advisory

Risks

Sophisticated synthetic identity fraud challenges traditional detection methods.
Real-time payment systems increase fraud risk, straining current detection capabilities.
Dollar-to-crypto conversion partnership may attract regulatory scrutiny.

Differentiation

Sardine offers instant settlement for NFT and cryptocurrency transactions, enhancing transaction speed.
The platform uses behavioral biometrics to monitor interactions, providing precise risk scores.
Sardine integrates data from over 35 providers for comprehensive fraud detection.

Upsides

Partnership with Experian enhances product offerings with behavioral biometrics and device intelligence.
Collaboration with Airbase expands market reach in integrated risk management solutions.
Launch of GenAI assistant, Finley, leverages AI for competitive fraud detection.

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