Job Title: Customer Success Manager / Solution Architect

Salary: $120K - $150K Employment Type: Full-Time Location Type: Remote (UK - Remote)

Company Overview

Sardine is a leader in fraud prevention and AML compliance. Our platform leverages device intelligence, behavior biometrics, machine learning, and AI to proactively stop fraud. Over 300 banks, retailers, and fintechs globally utilize Sardine to combat identity fraud, payment fraud, account takeovers, and social engineering scams. We have secured $145M in funding from prominent investors including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures.

Our Culture

While we have hubs in the Bay Area, NYC, Austin, and Toronto, Sardine operates with a remote-first work culture, embracing the #WorkFromAnywhere philosophy. We seek talented, self-motivated individuals who demonstrate extreme ownership and a high growth orientation. Our focus is on performance rather than hours worked, respecting personal commitments such as family events or appointments.

About the Role

As Sardine experiences rapid customer acquisition and executes an ambitious roadmap, we are expanding our world-class customer success team. This role is a hybrid of Account Manager and Solution Architect, responsible for managing a portfolio of customers and serving as their primary Sardine stakeholder. You will focus on maximizing customer value from our products and services, collaborating daily with Sardine's fraud, payments, compliance, risk analytics, data science, integrations, and product teams to address customer needs.

Responsibilities

• Serve as the primary point of contact for customers, addressing both day-to-day issues and strategic opportunities to maximize customer ROI.
• Develop a deep understanding of Sardine's product, technology, and strategy, and effectively communicate this to customers.
• Translate complex product and technology challenges into simple, actionable solutions, managing the solution process internally and externally.
• Provide expert advice and best practices related to fraud and compliance.
• Build, monitor, and communicate Key Performance Indicators (KPIs) to clients.
• Conduct strategic analysis and critical thinking to support long-term expansion plans.
• Collaborate with Sardine's risk analytics teams to proactively identify and resolve new fraud typologies, communicating findings to customers.

Requirements

• 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS.
• Demonstrated understanding of API integrations.
• Domain experience in compliance, fintech, or AML/KYC.
• Exceptional analytical skills with a proven ability to crunch numbers and derive insights.
• Proficiency in using business intelligence tools.
• Ability to translate complex strategies into actionable processes and outcomes.
• Strong relationship-building and collaboration skills.
• Excellent presentation skills for virtual and in-person meetings with diverse stakeholders.
• Previous customer-facing experience, preferably with technical products.
• Exceptional project management skills, with the ability to synthesize information and balance stakeholder needs.
• A proactive approach to process improvement.
• Passion for enhancing customer efficiency.

Compensation and Benefits

• Base Pay: $120,000 - $150,000
• Equity: Significant equity with substantial upside potential.
• Benefits: Attractive benefits package.

Note: The final compensation package will be determined based on factors such as candidate location, qualifications, work history, and interview performance.