Responsibilities

As the Ongoing Due Diligence Manager, you will oversee multiple Enhanced Due Diligence (EDD) queues managed by both internal and external teams, setting and maintaining key performance indicators (KPIs), updating operational procedures, and providing guidance on complex customer risk assessments. You will also play a key role in building and refining the tools, systems, and processes that power our compliance function, working closely with engineers, designers, product managers, and customer support to scale operations and reduce friction. Additionally, you will hire, mentor, and lead a team of analysts, own the end-to-end KYC and EDD strategy, respond to escalated customer cases, collaborate with banking partners, stay current on AML/sanctions regulations, and champion high-quality responses while fostering a culture of genuine customer care.