Staff Technical Support Engineer at Kong

Bengaluru, Karnataka, India

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

6+ years of experience in a customer-facing technical role
Voracious learner who loves to dig into technical mysteries and has the creativity to solve complex technical problems
Ability to build strong relationships with like-minded teammates, smart customers, and global partners
Growth mindset, and ability to learn and adapt quickly
REST and RESTful APIs
Coding skills (at a minimum, the ability to read and troubleshoot code)
Cloud technologies, containers, and cluster deployment and management tools like Docker, Docker Swarm, Kubernetes, and others
Web architectures, including HTTP
Bonus Points
Familiarity with DNS, Linux/Unix type systems and/or databases
GoLang and/or Lua experience
Experience with scripting languages such as Perl, Ruby, Shell

Responsibilities

Work with top developers from around the world to implement Kong products and technologies, including our API Gateway and ServiceMesh solutions
Lead the investigation of complex technical puzzles and collaborate to resolve customer issues via live troubleshooting calls and emails in an enterprise environment
Create knowledge articles to complement our documentation and help customers better understand product use cases
Work closely with engineering and product teams by providing real-time feedback about product performance and customer needs
Collaborate with other customer-facing teams, including Education, Technical Account Managers, CSMs, and Professional Services, on customer issues
Participate in driving innovation within the support team, the company, and with our customers by finding better ways to do our work, improving tools, and raising the bar on the service we deliver to our Global 5000 customers
Provide technical mentorship to other team members and contribute to ad-hoc projects

Skills

Kong

API Gateway

Service Mesh

Cloud Native

Troubleshooting

Technical Support

Mentoring

Kong

API management and connectivity solutions provider

About Kong

Kong focuses on API management and connectivity, providing tools that help businesses manage, secure, and optimize their APIs for software communication. Its main product, Kong Gateway, is a fast API gateway that can handle up to 50,000 transactions per second, while Kong Konnect offers a SaaS platform for API management and Kong Mesh manages microservices. Kong stands out by combining open-source technology with enterprise solutions, allowing free access to core features and offering premium services for businesses. The company's goal is to enhance developer productivity, security, and performance for a diverse range of clients in a rapidly growing market.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$334.7MTotal Funding

SERIES_ECompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees