Staff Technical Support Engineer at Kong

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

6+ years of experience in a customer-facing technical role
Voracious learner who loves to dig into technical mysteries and has the creativity to solve complex technical problems
Ability to build strong relationships with like-minded teammates, smart customers, and global partners
Growth mindset, and ability to learn and adapt quickly
REST and RESTful APIs
Coding skills (at a minimum, the ability to read and troubleshoot code)
Cloud technologies, containers, and cluster deployment and management tools like Docker, Docker Swarm, Kubernetes, and others
Web architectures, including HTTP
Bonus Points
Familiarity with DNS, Linux/Unix type systems and/or databases
GoLang and/or Lua experience
Experience with scripting languages such as Perl, Ruby, Shell

Responsibilities

Work with top developers from around the world to implement Kong products and technologies, including our API Gateway and ServiceMesh solutions
Lead the investigation of complex technical puzzles and collaborate to resolve customer issues via live troubleshooting calls and emails in an enterprise environment
Create knowledge articles to complement our documentation and help customers better understand product use cases
Work closely with engineering and product teams by providing real-time feedback about product performance and customer needs
Collaborate with other customer-facing teams, including Education, Technical Account Managers, CSMs, and Professional Services, on customer issues
Participate in driving innovation within the support team, the company, and with our customers by finding better ways to do our work, improving tools, and raising the bar on the service we deliver to our Global 5000 customers
Provide technical mentorship to other team members and contribute to ad-hoc projects

Skills

Key technologies and capabilities for this role

KongAPI GatewayService MeshCloud NativeTroubleshootingTechnical SupportMentoring

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

This is a hybrid role based in Bangalore, requiring 3 days in the office and 2 days remote, and it operates in a 24/7 shift model.

What are the required skills and experience for this position?

Candidates need 6+ years in a customer-facing technical role, experience with REST and RESTful APIs, coding skills to read and troubleshoot code, and knowledge of cloud technologies, containers, and tools like Docker, Docker Swarm, and Kubernetes.

What does the company culture at Kong emphasize?

Kong values curious minds passionate about solving tough technical problems with cutting-edge technology, a growth mindset, building strong relationships with teammates and customers, and driving innovation within the support team and company.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What makes a strong candidate for this Staff Technical Support Engineer role?

A strong candidate has 6+ years in customer-facing technical roles, loves digging into technical mysteries with creativity, builds strong relationships, has a growth mindset, and brings skills in REST APIs, coding, cloud tech, and containers; bonus for DNS, Linux, databases, GoLang, Lua, or scripting.

Kong

API management and connectivity solutions provider

About Kong

Kong focuses on API management and connectivity, providing tools that help businesses manage, secure, and optimize their APIs for software communication. Its main product, Kong Gateway, is a fast API gateway that can handle up to 50,000 transactions per second, while Kong Konnect offers a SaaS platform for API management and Kong Mesh manages microservices. Kong stands out by combining open-source technology with enterprise solutions, allowing free access to core features and offering premium services for businesses. The company's goal is to enhance developer productivity, security, and performance for a diverse range of clients in a rapidly growing market.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$334.7MTotal Funding

SERIES_ECompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees