Sr Technical Account Manager

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Customer Relationship Management, SaaSIndustries

Requirements

Candidates must have over 4 years of experience in a Technical Account Manager, Customer Success Manager, Solutions Engineer, or Customer Success Engineer role within an Enterprise SaaS or AI environment. A strong understanding of AI, NLP, and cloud-based SaaS solutions is essential, along with excellent communication and relationship-building skills. Proven ability to troubleshoot technical issues and manage enterprise customer accounts is required. Experience with AI CX CCaaS contact center technologies is a plus.

Responsibilities

The Sr Technical Account Manager will serve as the main technical contact for enterprise clients, focusing on driving adoption and value. This role involves understanding customer business objectives and technical needs to offer guidance on best practices and AI solutions. Responsibilities include collaborating with engineering and product teams to communicate customer feedback, troubleshooting technical problems, conducting business reviews, and building strong stakeholder relationships to ensure customer success and retention.

Skills

Technical Account Management

Customer Success

LLMs

Customer Engagement

Problem-Solving

Relationship Management

Stakeholder Management

Product Roadmap

Technical Support

Level AI

Enhances customer experience through intelligent automation

About Level AI

Level AI enhances customer experience by integrating human and machine intelligence, primarily serving the Business Process Outsourcing (BPO) industry, including call centers and customer service departments. The company provides software solutions that analyze and optimize call center data, breaking down data silos to ensure all relevant information is accessible for better decision-making and improved customer interactions. Level AI operates on a subscription model, charging clients for access to its platform and tools. Its technology boosts sales team conversion rates and increases the productivity of Quality Assurance (QA) teams, leading to reduced QA costs. By focusing on intelligent automation and data integration, Level AI helps clients achieve significant performance improvements and cost savings, setting it apart from competitors in the BPO sector.

Mountain View, CaliforniaHeadquarters

2018Year Founded

$72.4MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Remote Work Options

Parental Leave

401(k) Retirement Plan

Risks

Emerging competition from other AI platforms threatens Level AI's market share.

Rapid AI advancements could render Level AI's offerings obsolete without continuous innovation.

Data privacy regulations may impact operations, especially with new monitoring features.

Differentiation

Level AI integrates human and machine intelligence for enhanced customer experience.

The company eliminates data silos, improving decision-making and customer interactions.

Level AI's subscription model offers steady revenue and customer retention.

Upsides

Increased demand for AI-driven customer service solutions boosts Level AI's market potential.

Growing interest in real-time conversational intelligence tools enhances call center performance.

Rising adoption of generative AI technologies automates tasks and personalizes interactions.

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