Sr Technical Account Manager

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Customer Service, SaaSIndustries

Requirements

Candidates must have 3+ years of experience in a Technical Account Manager, Solutions Engineer, or Customer Success Engineer role within an Enterprise SaaS or AI environment. A strong understanding of AI, NLP, and cloud-based SaaS solutions is required, along with excellent communication and relationship-building skills. Proven ability to troubleshoot technical issues and manage enterprise customer accounts is essential. Bonus points for experience implementing AI CX CCaaS contact center technologies.

Responsibilities

The Sr Technical Account Manager will serve as the primary technical point of contact for enterprise customers, driving adoption and value realization. Responsibilities include understanding customer business goals and technical requirements, providing strategic guidance on AI-driven solutions, and collaborating with engineering and product teams to relay customer feedback. The role involves troubleshooting technical issues, conducting regular business reviews, and developing strong relationships with key stakeholders to ensure customer success and retention.

Skills

Technical Account Management

Customer Success

LLMs

Customer Engagement

Problem-Solving

Relationship Management

Stakeholder Management

Level AI

Enhances customer experience through intelligent automation

About Level AI

Level AI enhances customer experience by integrating human and machine intelligence, primarily serving the Business Process Outsourcing (BPO) industry, including call centers and customer service departments. The company provides software solutions that analyze and optimize call center data, breaking down data silos to ensure all relevant information is accessible for better decision-making and improved customer interactions. Level AI operates on a subscription model, charging clients for access to its platform and tools. Its technology boosts sales team conversion rates and increases the productivity of Quality Assurance (QA) teams, leading to reduced QA costs. By focusing on intelligent automation and data integration, Level AI helps clients achieve significant performance improvements and cost savings, setting it apart from competitors in the BPO sector.

Mountain View, CaliforniaHeadquarters

2018Year Founded

$72.4MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees