Sr. Operations Representative at Capital One

Muntinlupa, National Capital Region, Philippines

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Financial Services, BankingIndustries

Requirements

College Level or Completed a Short Course, no experience required
High School (Old Curriculum) or Sr. High School Graduate (K-12)
Fluent in English and excellent conversational skills
Must be willing to work in Alabang, Muntinlupa City
Must be willing to work on shifting schedules primarily during Night Shift
Must be willing to work in an office based setup

Responsibilities

Listens attentively to customers in order to address issues / questions responsibly
Updates account information, as requested by the customer
Transfers the customer to the appropriate department, as needed
Displays expertise in product and service knowledge
Understands and adheres to company policies and procedures
Completes and passes assessment of the required web-based training (WBT) within timelines to prevent potential job risks
Handles incoming calls to provide customers credit card usage information, verification of payment, online technical support, and assist customers with other account-related concerns

Skills

Key technologies and capabilities for this role

Customer ServiceAccount ServicingCredit Card SupportPayment VerificationOnline Technical SupportEnglish FluencyCall HandlingProduct Knowledge

Questions & Answers

Common questions about this position

What is the salary for this Sr. Operations Representative position?

This information is not specified in the job description.

Is this role remote or office-based, and where is it located?

The role is office-based in Alabang, Muntinlupa City, National Capital Region (Manila), Philippines, and candidates must be willing to work in this location.

What qualifications and skills are required for this position?

Qualifications include College Level or Completed a Short Course (no experience required), High School graduate, fluency in English with excellent conversational skills, willingness to work in Alabang on shifting night schedules, and office-based setup.

What are the main responsibilities of the Sr. Operations Representative?

Responsibilities include account servicing by listening to customers, updating account info, transferring calls; demonstrating product knowledge and policy adherence; completing required training; and handling incoming calls for credit card info, payments, online support, and account concerns.

What should I highlight in my application for this role?

Highlight your English fluency and conversational skills, educational background (high school or college level), and willingness to work night shifts in an office in Alabang, as no prior experience is required.

Capital One

Offers diverse financial products and services

About Capital One

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

McLean, VirginiaHeadquarters

2014Year Founded

$15.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Sr. Operations Representative at Capital One

Requirements

Responsibilities

Skills

Questions & Answers

Capital One

About Capital One

Benefits

Medical, Dental, & Vision coverage

Onsite Health Centers

Prescription saving with network of local pharmacies

Stock Purchase Plan

Education Assistance

401(k)

Flexible Spending Accounts

Life and Disability insurance

Generous paid time off + corporate & floating holidays

Registered dieticians on site, cooking classes and free virtual fitness classes

Employee Assistance Program

Risks

Increased competition in subscription management tools may dilute Capital One's advantage.

Over-reliance on partnerships could expose Capital One to technological risks.

Departure of key personnel like Joe Rodriguez may affect risk management continuity.

Differentiation

Capital One offers user-friendly banking with no fees or minimums for checking accounts.

The company partners with Khan Academy to provide financial literacy education.

Capital One is the first major U.S. bank to offer subscription management tools.

Upsides

Capital One's mobile app is a model for secure, user-friendly digital banking.

Data sharing with Worldpay enhances payment security and fraud prevention.

Partnerships with fintechs like Minna Technologies improve customer experience.

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