[Remote] Customer Support Specialist at Asset Living

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Real Estate, Property ManagementIndustries

Requirements

High school diploma or equivalent (Bachelor’s degree preferred)
Proven experience in a customer support or customer service role, preferably in a high call volume environment
Proven experience booking travel arrangements and completing expense reports
Excellent verbal and written communication skills
Experience with Concur or similar travel and expense platforms preferred
Prior experience booking travel preferred
Maintain reliable internet/service connection to perform job duties
Proactive, empathetic, and detail-oriented personality
Comfortable handling a high volume of inbound calls while maintaining professionalism and excellent service quality

Responsibilities

Respond to a high volume of customer inquiries
Provide accurate information about services, policies, and procedures
Troubleshoot customer issues and guide them through appropriate solutions or escalate to relevant departments
Maintain composure and efficiency in fast-paced environments with back-to-back customer interactions
Identify trends in customer issues and report them to management or relevant departments
Take and deliver messages or transfer calls to voice mail when appropriate personnel is unavailable
Answer questions about the organization and provide callers with addresses, directions, and other information
Complete word processing, graphical, spreadsheet, and database assignments as requested
Compile, format, edit, and revise reports and presentations
Maintain a positive, empathetic, and professional attitude toward customers at all times
Book travel arrangements as needed

Skills

Key technologies and capabilities for this role

Customer SupportCommunicationReal EstateProperty ManagementClient Relations

Questions & Answers

Common questions about this position

What is the salary for the Customer Support Specialist position?

This information is not specified in the job description.

Is this Customer Support Specialist role remote or office-based?

This information is not specified in the job description.

What skills are required for the Customer Support Specialist role?

The role requires being proactive, empathetic, and detail-oriented, with the ability to handle a high volume of inbound calls while maintaining professionalism, composure in fast-paced environments, and efficiency with back-to-back interactions.

What is the company culture like at Asset Living?

Asset Living fosters a collaborative environment where 'Together We Lead, Together We Succeed,' empowering individuals to lead by example, valuing every voice and idea, and providing growth opportunities in a dynamic team focused on unity and innovation.

What makes a strong candidate for the Customer Support Specialist position?

A strong candidate is proactive, empathetic, detail-oriented, and excels at handling high-volume inbound calls with professionalism, troubleshooting issues, maintaining composure in fast-paced settings, and identifying customer trends.

Asset Living

Third-party property management for housing

About Asset Living

Asset Living specializes in managing various types of residential properties, including multi-family housing, campus housing, and affordable housing throughout the United States. The company provides a wide range of property management services, which encompass daily operations, maintenance, leasing, marketing, and financial management. This comprehensive approach helps property owners enhance their investments and achieve high occupancy rates. Unlike many competitors, Asset Living has a strong focus on diverse housing segments, allowing them to cater to different community needs effectively. With over 35 years of experience and a reputation for reliability, Asset Living aims to create thriving communities while delivering exceptional value to clients.

Houston, TexasHeadquarters

1986Year Founded

GROWTH_EQUITY_VCCompany Stage

Real EstateIndustries

501-1,000Employees

Risks

Rising interest rates may reduce demand for multi-family and affordable housing management.

Remote work trends could decrease demand for student housing management services.

Prefabricated construction trends may disrupt traditional property management models.

Differentiation

Asset Living is ranked No. 1 in student housing management for 14 years.

The company manages a diverse portfolio, including multi-family, student, and affordable housing.

Asset Living offers comprehensive property management services, enhancing client investment returns.

Upsides

Asset Living achieved a 95% occupancy rate in student housing, surpassing industry averages.

The company has a strong national presence, managing 100,000 units and 133,500 beds.

Asset Living's fundraising efforts align with social causes, enhancing its community reputation.

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