Sr Operations Manager

Waltham, Massachusetts, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, Artificial IntelligenceIndustries

Requirements

Candidates must have 5+ years of experience in resource management, a strong understanding of project management, business processes, and talent management, and excellent communication, interpersonal, and strategic thinking skills. Experience leveraging or critically thinking about AI integration into work processes, decision-making, or problem-solving is required, along with the ability to apply judgment independently and work cross-functionally to drive outcomes.

Responsibilities

The Sr Operations Manager will partner with leadership to ensure resource alignment with critical business areas, collaborate with leaders to assess resource needs, develop strategic plans, and allocate resources effectively. Key responsibilities include managing capacity planning and analytics for various teams, forecasting resource needs based on pipeline and project priorities, allocating and scheduling resources based on project requirements and organizational priorities, monitoring employee workload and utilization, and collaborating with project managers and department heads to identify resource requirements. The role also involves maintaining accurate resource records, tracking and reporting on resource utilization, implementing and maintaining resource management tools and processes, and providing support on resource management issues.

Skills

Capacity Planning

Resource Forecasting

Resource Allocation

Scheduling

Project Management

Analytics

Stakeholder Management

Pipeline Management

Cross-functional Collaboration

CRM

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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