Process Excellence Manager - Technology

The Process Excellence Manager - Technology will be responsible for analyzing, designing, and optimizing cross-functional processes and workflows, identifying opportunities for automation, standardization, and digital solutions, including AI. They will drive automation, digitization, and workflow orchestration to improve efficiency, reduce costs, and enhance customer experience. This role involves partnering with department heads to identify pain points and opportunities for process transformation, championing a culture of continuous improvement, and monitoring industry trends for innovation. Responsibilities also include performing quality testing on key operational and enterprise data, certifying data for dashboards and reports, managing SOX testing and control evaluations, reviewing control design and effectiveness, and leading remediation efforts. Additionally, the manager will promote data governance policies and partner with data stewards to improve governance maturity.