Sr Network Engineer & IT Generalist-1 at BJ's Wholesale Club

Independence, Kentucky, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Wholesale, LogisticsIndustries

Requirements

Expertise in network infrastructure including Routing, Switching, SDWAN, and WiFi
Solid foundation in IT infrastructure and end-user support
Strong ability to triage and troubleshoot Network Switches, Routers, Firewalls, and WiFi
Strong WiFi skillset to understand, tune, and optimize WiFi networks
Experience with industrial Wi-Fi including coverage analysis, interference mitigation, and seamless roaming
Skills in cable management for IDF and MDF to maintain neat, professional, and serviceable conditions
Ability to perform basic switch/port configuration, tracing, and VLAN segmentation
Capability to act as remote hands for L2 NOC and L3 Network teams during troubleshooting and maintenance
Experience providing onsite technical support for desktops, laptops, thin clients, printers, servers, and handheld devices
Knowledge of Warehouse Management Systems (WMS) – Blue Yonder and related inventory/order applications for Level-1 triage
Proficiency in using ServiceNow for Incident, request, change, and problem management
Understanding of Android and iOS mobile devices across clubs and distribution centers
Ability to deploy and support mobile devices

Responsibilities

Support overall connectivity at the Perishable Distribution Center (80% Network Engineering)
Work with L2 NOC and L3 Network teams for network infrastructure support including device reboots (switch, router, firewall, access points), cable replacements, hardware replacements, installations, and others
Triage and troubleshoot Network Switches, Routers, Firewalls, and WiFi
Assist with network and infrastructure support including device reboots, cable replacements, basic switch/port configuration, VLAN segmentation, hardware repair, refresh, and installations
Act as remote hands for L2 NOC and L3 Network teams during troubleshooting and maintenance
Perform industrial Wi-Fi coverage analysis, interference mitigation, and seamless roaming
Manage cables in IDF and MDF to keep them neat, professional, and serviceable
Perform basic switch/port configuration, tracing, and VLAN segmentation
Work with IT vendors for onsite support as required
Provide onsite support for validation of connectivity during IT change and maintenance windows (20% IT Generalist Support)
Provide onsite technical support for desktops, laptops, thin clients, printers, servers, and handheld devices
Support existing BJ’s locations within the territory, including new club openings
Collaborate with corporate IT and third-party vendors to resolve complex technical issues
Train club personnel on proper use and maintenance of supported technology
Maintain accurate documentation of all technical work and ensure compliance with company policies and security protocols
Perform Level-1 WMS triage for Blue Yonder and related inventory/order applications, collaborating with infrastructure and WMS teams
Use ServiceNow for Incident, request, change, and problem management
Coordinate with vendors for service visits and warranty repairs

Skills

Key technologies and capabilities for this role

RoutingSwitchingSD-WANWiFiNetwork InfrastructureIT SupportEnd-User SupportL2 NOCL3 Networking

Questions & Answers

Common questions about this position

What benefits does BJ's Wholesale Club offer?

BJ’s pays weekly, offers eligible free BJ's Inner Circle and Supplemental memberships, generous time off programs including vacation, personal, holiday, sick, bereavement leave, and jury duty, benefit plans with three medical plans, HSA, two dental plans, vision plan, flexible spending, and a 401(k) plan with company match (eligibility varies).

Is this position remote or hybrid?

This is a hybrid role primarily focused on supporting the Perishable Distribution Center onsite.

What skills are required for the Sr Network Engineer & IT Generalist role?

Key skills include expertise in network infrastructure such as Routing, Switching, SDWAN, WiFi, troubleshooting Network Switches, Routers, Firewalls, strong WiFi skillset for tuning and optimization, VLAN segmentation, basic switch/port configuration, and acting as remote hands for NOC teams.

What is the company culture like at BJ's Wholesale Club?

BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves, with a commitment to providing outstanding service and convenience to members.

What makes a strong candidate for this position?

A strong candidate has expertise in network infrastructure including Routing, Switching, SDWAN, WiFi, strong troubleshooting skills for switches, routers, firewalls, WiFi optimization, VLANs, and the ability to provide onsite IT support at the Perishable Distribution Center.