Sr Customer Success Manager - Banking

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Computing, Enterprise Software, Artificial Intelligence, Financial ServicesIndustries

Requirements

Candidates should have a minimum of 7 years of related work experience, or equivalent work experience, and experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. ServiceNow certifications are also required, along with creativity and comfort running projects independently, the ability to improve complex issues through analysis and resolution, and success in working collaboratively.

Responsibilities

The Customer Success Manager will act as an advocate for customers, overseeing a portfolio to help them achieve business outcomes and foster greater adoption and usage of ServiceNow products through prescriptive guidance. They will bring ServiceNow's best practices and innovations to customers, ensure customers are technically healthy and on the most recent product version, leverage and assist in developing Success Plays, and work with customers to create new use cases and success stories. The role also involves ensuring customers obtain maximum value from their ServiceNow investment, guiding other ServiceNow teams to address customer issues, overseeing identified projects, and ensuring escalated clients are resolved quickly.

Skills

Customer Success Management

AI Integration

Workflow Automation

Data Analysis

Prescriptive Guidance

ServiceNow Platform

Problem-Solving

Client Relationship Management

Project Management

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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