[Remote] Connectivity Value-Add Services Product Manager at Brightseed

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, BroadbandIndustries

Requirements

Ability to define vision, north-star metrics, and 12–18-month roadmap for connectivity VAS
Skills in building business cases for new offers and vendor solutions, including impact sizing, cost, and sequencing
Experience maintaining competitive intelligence across cable, fiber, FWA, and security suites
Ownership of backlog across packaging, catalog/entitlements, activation, in-app/account experiences, and support workflows
Proficiency in writing clear problem statements and acceptance criteria; leading agile sprints with Engineering, Digital, and CX teams
Capability to launch features via flags and A/B tests with KPI baselines
Partnership experience with Pricing/Finance on ARPU ladder, bundles, and promo rules
Expertise in defining next-best-offer logic and lifecycle pricing (intro → evergreen → price-up guardrails)
Coordination of merchandising across PDPs, configurators, checkout, and account surfaces, ensuring ethical UX and clear disclosures
Driving setup/activation flows, guided install, and proactive health checks
Defining secure defaults and transparent controls for parents and privacy-minded users
Partnership with Call Center Ops on scripts, routing, QA, and incentives for VAS sales and support
Use of telemetry (Wi-Fi performance, security events), funnel analytics, session replay, and VoC/VoA to prioritize work
Publishing product health dashboards and leveraging AI for recommendations, threat detection, and agent-assist
Sourcing and managing VAS partners across security, backup, mesh hardware, and failover
Negotiating SLAs, privacy/security terms, and roadmap alignment; running joint experiments and QBRs
Collaboration with CX Factory and E-commerce on experimentation and upsell surfaces
Coordination with Sales, Indirect, and MDU channels on offers, SPIFs, and enablement
Integrating VAS moments across customer journeys (Join, Get/Install, Enjoy, Help/Leave)
Contributing to enterprise top 20 slate; managing dependencies and risks
Participating in bi-weekly reviews, monthly health readouts, and quarterly roadmap resets
Owning the “what/why” and acceptance criteria, sharing accountability

Responsibilities

Own the strategy, roadmap, and in-market performance of Brightspeed’s connectivity-related add-ons (whole-home Wi-Fi and mesh/extenders, network and device security, device protection and extended warranties, cloud backup, connectivity continuity like LTE/5G failover)
Translate customer and market insights into a prioritized backlog
Lead cross-functional delivery to drive ARPU, adoption, retention, and NPS—while reducing support costs
Deliver a trusted suite of add-ons that make Brightspeed Internet safer, more reliable, and more useful—simple to discover, buy, set up, and manage—driving measurable value for customers and the business

Skills

Key technologies and capabilities for this role

Product StrategyRoadmap PlanningBusiness Case DevelopmentMarket InsightsCustomer InsightsCross-functional CollaborationVendor ManagementARPU OptimizationNPS ImprovementWi-Fi MeshNetwork SecurityCloud Backup

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is fully remote.

What are the main responsibilities of this role?

The role involves owning product strategy and roadmap for connectivity value-add services, managing backlog and delivery with cross-functional teams, handling pricing and packaging, and driving experience and enablement for services like Wi-Fi mesh, security, and failover.

What skills or experience are needed for this Product Manager role?

Key skills include defining product vision and roadmaps, building business cases, maintaining competitive intelligence, owning agile backlogs, writing acceptance criteria, leading sprints with Engineering/Digital/CX teams, and partnering on pricing and merchandising.

What is the salary or compensation for this position?

This information is not specified in the job description.

What kind of company is Brightspeed, and what do they value?

Brightspeed is reimagining connectivity by upgrading copper to fiber optics for faster internet in underserved rural markets, backed by Apollo Global Management, with a focus on best-in-class customer experience, reliable service, and building a world-class fiber network.

Brightseed

AI platform for discovering health-boosting compounds

About Brightseed

Brightseed discovers beneficial compounds in nature that can enhance human health using artificial intelligence. Their Forager® platform identifies bioactive compounds—small molecules from plants and microbes that positively affect biological functions. They also offer Brightseed™ Bio Gut Fiber, which contains bioactives that support gut health. By partnering with companies, Brightseed provides insights into bioactives and their health benefits, aiming to unlock the potential of these compounds.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$123.8MTotal Funding

GRANTCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Hybrid work flexibility

Medical, dental, & vision

Unlimited PTO

Life insurance

EAP

401(k) plan

Mental health platform

Employee discounts

Cell phone & commuter costs

Parental leave

Risks

Increased competition from established brands like Centrum in the bioactive market.

Over-reliance on partnerships like Manitoba Harvest could limit market reach.

Regulatory scrutiny poses challenges as Brightseed expands in the health and wellness sector.

Differentiation

Brightseed uses AI to discover bioactives, accelerating discovery from years to months.

Forager® A.I. maps bioactives to health outcomes with unprecedented accuracy and speed.

Brightseed's Bio Gut Fiber is made from upcycled hemp hulls, appealing to eco-conscious consumers.

Upsides

Growing consumer interest in personalized nutrition boosts demand for Brightseed's bioactive products.

Rising gut health awareness increases demand for Brightseed's gut health-focused bioactives.

Regulatory support for bioactives in supplements facilitates Brightseed's market expansion.

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