Sr. Consultant, Professional Services

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, SoftwareIndustries

Requirements

A Bachelor's degree in Computer Science or Engineering is required, along with over 5 years of experience supporting or using enterprise-class infrastructure. Proven experience with implementing enterprise-level network management or application performance products is necessary, as is a thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices. Exceptional troubleshooting, customer-handling skills, and excellent written and verbal communication are also essential.

Responsibilities

The Sr. Consultant will serve as the primary technical interface and onsite subject matter expert for the ScienceLogic product line, providing onsite consulting services and support focused on quality, accuracy, and customer satisfaction. Responsibilities include performing hands-on installation, configuration, and troubleshooting of ScienceLogic appliances, working closely with customer technical and management staff, and acting as an internal customer advocate for problem resolution and future product direction. The role also involves documenting all activity, creating knowledgebase articles, adhering to best practices, participating in departmental projects, and providing leadership to customers regarding the ScienceLogic product suite. Additionally, the consultant will support and provide consulting services related to federal or commercial IT standards, such as ATO processes, security audits, and change management procedures.

Skills

Professional Services

Technical Consulting

IT Operations

Automation

Generative AI

Hybrid Cloud

Network Monitoring

Customer Support

ScienceLogic

IT operations management platform for monitoring

About ScienceLogic

ScienceLogic specializes in IT operations management, providing a platform called SL1 that helps businesses monitor and manage their IT infrastructure and applications. The SL1 platform is designed for organizations that depend on technology, such as large enterprises, managed service providers (MSPs), and government agencies. It offers tools for automating and streamlining IT operations, ensuring that systems run smoothly and efficiently. Clients pay a subscription fee to access SL1, which comes in different service tiers to accommodate various needs and budgets. Additionally, ScienceLogic offers professional services to assist clients in implementing and optimizing the platform. The company's goal is to support businesses in maintaining high performance and reliability in their IT systems.

Reston, VirginiaHeadquarters

2003Year Founded

$228.8MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees