Speciality Care Member Engagement Associate

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Mental Health, Healthcare Technology, SaaSIndustries

Requirements

The ideal candidate will have at least 2 years of experience in a call center, customer service, healthcare operations, or support role, preferably within mental health or SUD settings. They must be comfortable with high call volumes and sensitive conversations, possess strong communication and interpersonal skills, be organized and detail-oriented, and be tech-proficient with the ability to learn new platforms quickly.

Responsibilities

The Specialty Care Member Engagement Associate will make a high volume of outbound calls to members, engaging them with warmth and professionalism to connect them with appropriate next steps and information about Spring Health’s Specialty Care programs. This role involves supporting warm handoffs to clinical providers, accurately documenting all outreach attempts and outcomes, and following escalation protocols for member needs. Additionally, the associate will participate in team huddles, training, and ongoing coaching to enhance member experience and efficiency.

Skills

Mental Healthcare

Member Engagement

Proactive Outreach

Empathetic Communication

Customer Support

Call Center

Spring Health

Personalized mental health solutions for employers

About Spring Health

Spring Health offers personalized mental health solutions to employers and health plans, focusing on enhancing employee well-being. Their Precision Mental Healthcare system tailors support to individuals, providing options like digital resources, therapy, and medication. Users receive a customized care plan after a brief assessment, allowing them to schedule appointments and access wellness exercises easily. The goal is to improve workplace mental health by providing effective and accessible resources.

New York City, NoneHeadquarters

2016Year Founded

$452.3MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Retirement benefits

Paid time off

Healthcare benefits

Insurance benefits

Work-life benefits

Mental health benefits

Risks

Increased competition from digital mental health platforms offering similar services at lower costs.

Rapid technological advancements may outpace Spring Health's current AI capabilities.

Potential data privacy concerns could impact user trust and compliance costs.

Differentiation

Spring Health uses Precision Mental Healthcare for personalized mental health solutions.

The company offers a comprehensive platform with digital support, therapy, and medication.

Spring Health is the first to earn nationwide third-party accreditation for clinical care.

Upsides

Spring Health raised $100M in Series E funding, valuing it at $3.3 billion.

The company collaborates with major brands like Microsoft and Target.

Spring Health's Community Care solution addresses mental health equity and social determinants.

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