Job Description

Position Overview

NeuroFlow is seeking a dedicated individual to join our Care Navigation team. This role involves directly assisting patients and their providers in connecting to mental health care. You will respond to referrals and proactively reach out to patients identified with mental health needs, aiming to minimize the challenges patients face in accessing care and ensuring a seamless process for connecting them with their physicians.

Employment Type: Part-Time Hours: Between 9 am - 6 pm EST

About NeuroFlow

NeuroFlow was founded by CEO Christopher Molaro, a West Point graduate with five years of military service, including a tour in Iraq. Returning home, he recognized significant gaps in the behavioral health system, particularly the barriers veterans and civilians encounter when seeking appropriate and timely care.

While pursuing his MBA at Wharton, Chris met co-founder Adam Pardes. They realized that even the most engaging digital mental health apps alone couldn't solve the problem; a systematic integration of behavioral health into the entire healthcare ecosystem was necessary for meaningful change. This realization led to the creation of NeuroFlow.

What We Do

NeuroFlow partners with healthcare leaders to improve outcomes, reduce the total cost of care, and enhance the predictability and transparency of behavioral health risk. Our mission is to ensure that no one needing behavioral health support falls through the cracks.

We develop more than just self-care digital health tools; we build platforms that:

• Identify behavioral health risks in populations early.
• Engage individuals with acuity-specific resources.
• Enable care teams to make smarter, more efficient decisions.

NeuroFlow's solutions equip healthcare organizations with the insights needed to overcome systemic challenges in the current healthcare landscape.

How We Do It

NeuroFlow fosters an award-winning culture that encourages ambition and striving for greatness. Our core values are integral to our operations, and each team member is accountable for upholding them. We thrive on flexibility and agility, transforming an industry where "no" or "can't" is too often the default. NeuroFlow offers unique opportunities to work in a fun, challenging, fast-paced environment with a direct, meaningful impact on closing the gap between mental and physical health.

About the Team & Opportunity

The Care Navigation team is responsible for connecting patients with mental health care by working directly with patients and their providers. This involves responding to referrals from referring providers and proactively contacting patients identified as having mental health needs. The team's objective is to reduce barriers to care and make the process as smooth as possible for patients.

Responsibilities

Patient and Provider Interactions:

• Engage directly with patients via phone and secure messaging to facilitate access to mental healthcare.
• Utilize the Quartet system to identify suitable provider matches based on location, specialty, insurance, and patient preferences.
• Conduct informed discussions with patients to understand their care needs and support their care journey.
• Troubleshoot and resolve any issues related to patient referrals.
• Assist providers via inbound calls to connect their patients to mental health care and resolve issues with referral submissions.
• Receive inbound calls from case managers to create referrals and assist their patients in accessing mental health care.

Administrative Duties:

• Document all patient and provider interactions accurately.
• Effectively utilize Quartet technology, tools, messaging, and workflows.
• Provide support for administrative tasks as required by the Care Navigation team.
• Develop a comprehensive understanding of Quartet's product to successfully route patients to appropriate care.
• Apply foundational knowledge of workflows and market nuances to assist patients in their care journey and support providers with referral submissions.

Measures of Success

• Meet team expectations for patient engagement and referral completion.