Lead Advocate
Solace HealthSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Digital Health, Healthcare ServicesIndustries
Requirements
Candidates should possess excellent customer service and communication skills, an empathetic and proactive approach to problem-solving, strong critical thinking and organizational skills, proficiency in using technology and quickly learning new systems, and bilingual skills in English and Spanish. Prior customer service or healthcare navigation experience, along with an understanding of health insurance or care coordination, is preferred. Local residency in Los Angeles is a plus, though the position is remote.
Responsibilities
As a Support Advocate, the role involves answering questions about the Wellth Rewards program and assisting with technical or app-related issues, assisting with healthcare access tasks such as finding providers and scheduling appointments, helping members access tools and services through their health plan, advocating for members by helping them understand available benefits, re-engaging struggling members, communicating with members across various channels with empathy, escalating complex issues, continuously evaluating support strategies, and performing other duties as assigned.
Skills
Customer Support
Technical Troubleshooting
Healthcare Navigation
Member Advocacy
Communication
Problem-Solving
Wellth
Improves patient adherence to treatment plans
About Wellth
Wellth focuses on enhancing patient adherence to treatment plans through personalized programs based on evidence and behavioral economics. The company targets individuals who have difficulty maintaining health habits, such as taking medications or following treatment protocols, particularly in the areas of behavioral health and chronic disease management. Wellth tailors each member's experience to their specific needs, using insights from behavioral economics to tackle the reasons behind non-adherence and help members develop sustainable healthy habits. The company operates on an outcome-based payment model, meaning it only receives payment when its programs demonstrate validated success. This model appeals to healthcare providers, insurers, and employers who aim to lower healthcare costs by improving patient outcomes. Wellth's goal is to foster long-term relationships with its members while driving behaviors that positively impact healthcare costs and outcomes.
Culver City, CaliforniaHeadquarters
2014Year Founded
$36.5MTotal Funding
SERIES_BCompany Stage
HealthcareIndustries
51-200Employees