[Remote] Care Advocate - Bilingual (Shift: 8AM - 5PM CST/7AM - 4PM MST) at TailorCare

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health TechnologyIndustries

Requirements

Candidates must be bilingual in English and Spanish and have experience in outbound call centers, inside sales, telephonic outreach, or patient engagement roles, preferably in healthcare or health tech. Strong written and verbal communication, persuasion, and active listening skills are essential, along with the ability to manage high call volumes accurately and empathetically. Comfort with productivity targets, quality metrics, and technology like Google Suite and CRMs is required, as is the ability to collaborate effectively with multidisciplinary teams, possess excellent organizational and prioritization skills, and demonstrate strong attention to detail. Familiarity with motivational interviewing, patient coaching, Medicare populations, medical terminology, and remote care delivery are preferred.

Responsibilities

The Care Advocate will conduct high-volume outbound calls and multichannel outreach to introduce TailorCare's services and support program enrollment. Responsibilities include clearly and empathetically communicating the value proposition, building trust and rapport through active listening and motivational interviewing, and identifying/addressing patient barriers. The role requires demonstrating empathy, professionalism, and consistency in all interactions, accurately documenting patient interactions, and meeting performance targets for outreach, engagement, and enrollment. Additionally, the Care Advocate will coordinate patient handoffs, participate in team meetings, surface feedback for continuous improvement, and perform other assigned duties.

Skills

Outbound calls

Multichannel outreach

Patient engagement

Healthcare

Customer service

Communication

Empathy

Bilingual

TailorCare

Personalized care navigation for musculoskeletal pain

About TailorCare

TailorCare provides personalized healthcare services for patients experiencing joint, back, and muscle pain. The company focuses on creating specialized treatment plans for individuals with musculoskeletal issues. Their approach involves care navigation, where they connect patients with specialists, coordinate appointments, and explain treatment options, ensuring that patients receive tailored care that meets their specific needs. Unlike many competitors, TailorCare partners with health plans and risk-bearing entities, allowing them to offer their services at no additional cost to patients. The goal of TailorCare is to empower patients to make informed decisions about their health, improve patient outcomes, and reduce unnecessary treatments, ultimately leading to cost savings for both patients and healthcare partners.

Chicago, IllinoisHeadquarters

2022Year Founded

$60MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

11-50Employees