Solutions Engineer, German Market

Germany

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, SoftwareIndustries

Requirements

Fluency in German and English is required, along with 1-3 years of experience in a pre-sales role. A strong understanding of VOIP and networking concepts, such as SIP, RTP, TCP/IP, LAN/WAN, and familiarity with firewalls, switches, cloud-based telephony, or contact center platforms are necessary.

Responsibilities

Assist German-speaking customers with technical questions and troubleshooting for Zoom products. Support the resolution of customer escalations alongside senior engineers, and maintain accurate case documentation. Collaborate with internal teams to expedite solutions, contribute to internal knowledge resources, and drive proof of concepts with customers. Participate in lab testing and product learning activities to build expertise, and support the sales team by addressing technical questions during the sales process.

Skills

German

English

VOIP

Networking

SIP

RTP

TCP/IP

LAN/WAN

Firewalls

Switches

Cloud-based telephony

Contact center platforms

Unified Communications

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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