Sr. Microsoft 365 Engineer - Collab
RPS North AmericaSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Banking, BiotechnologyIndustries
Requirements
Candidates must have a minimum of 3 years of experience as a Technical Support Engineer or in a similar role, specifically supporting Microsoft 365 services. Proven hands-on experience with configuration and administration within the M365 environment is required, along with a strong understanding of M365 security best practices. Experience with system monitoring, performance tuning, and troubleshooting within M365 is essential. The ability to manage multiple priorities and meet deadlines in a fast-paced environment is necessary. Proficiency in both written and spoken German (B2/C1) and English is mandatory. Certifications related to M365 services and experience with PowerShell scripting and automation are considered a plus.
Responsibilities
The Senior Technical Support Engineer will be responsible for ensuring the optimal performance and uptime of key M365 services, including Teams, SharePoint, OneDrive, O365, and Exchange/Outlook Client, through regular monitoring. This role involves providing advanced support for M365-related issues, diagnosing and resolving technical problems promptly, and conducting essential upgrades, patches, and enhancements across the M365 environment. The engineer will implement and uphold security protocols to protect M365 services and ensure compliance, while also working closely with cross-functional teams to guarantee smooth M365 service operations and providing technical expertise for ongoing projects. Additionally, the role includes managing and resolving support tickets within a ticketing system, prioritizing tasks to meet service level agreements, and ensuring timely issue resolution.
Skills
Microsoft 365
Teams
SharePoint
OneDrive
Exchange
Outlook
Technical Support
Troubleshooting
M365 Administration
German Language
Accela
Cloud-based solutions for government agencies
About Accela
Accela provides cloud-based solutions designed for government agencies to enhance civic engagement and streamline operations. Its main product, the Construct API, enables developers to create applications that improve interactions between government entities and citizens. These applications can assist with various civic functions, including permitting, licensing, code enforcement, and public health management. Accela differentiates itself from competitors by offering a subscription-based Software as a Service (SaaS) model, along with open-source tools and resources that foster a community of developers focused on civic technology. The company's goal is to improve efficiency, transparency, and citizen satisfaction in government services.
San Ramon, CaliforniaHeadquarters
1999Year Founded
$151.4MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Government & Public Sector, Enterprise SoftwareIndustries
501-1,000Employees