RingCentral Carrier Sales Business Development Solutions Engineer (BDSE)

Employment Type: Full-time Bilingual: Spanish Required

Position Overview

RingCentral is seeking a talented Technical Pre-Sales Specialist to join our team as a Carrier Sales Business Development Solutions Engineer (BDSE). In this role, you will partner with Service Provider organizations to facilitate their onboarding onto the RingCentral platform and assist them in building and expanding their service offerings with RingCentral. You will leverage your in-depth knowledge of the entire RingCentral Ecosystem, including its APIs, UCaaS solutions, legacy voice, data networking, and security.

Responsibilities

• Service Provider technical business development.
• Service Provider technical relationship management.
• Service enablement and training.
• Align with key Carrier and Channel Partners to understand opportunities and support requirements.
• Provide in-region onsite support for Service Providers.
• Partner with Product team stakeholders to develop and prioritize the Product roadmap.
• Cultivate relationships with internal and external aligned Partners and resources.
• Partner with the team to evaluate new technical solutions to meet or exceed prospect and customer requirements.
• Stay up-to-date on relevant competitive solutions, products, and services.
• Support other Sales Engineers in performing advanced technical presentations for customers and prospects, both remotely and in-person.
• Develop and maintain expert understanding of all RingCentral applications and products.
• Represent RingCentral at conferences, industry, and sales events.
• Actively participate as a Subject Matter Expert (SME) for RingCentral products and technologies.
• Manage service provider feature requests and document them for the product team.
• Conduct lab testing and pursue continued education on the platform and underlying technologies.

Requirements

• 1-3 years of experience as a Technical Sales Engineer in a SaaS (Software as a Service) environment, or equivalent relevant experience.
• 1-3 years of experience in a Solution Sales Engineering capacity selling directly to Service Providers.
• Excellent written, oral, and presentation communication skills.
• Bilingual (English and Spanish) is a must.

Desired Qualifications

• Proven ability to provide technical leadership to the account team and engineers.
• Ability to teach other members of the team and effectively manage a team of highly skilled Sales Engineers.
• Must be able to coordinate across various groups and functional teams.
• Ability to apply solutions, technology, and products to business opportunities.
• Willingness to travel regularly throughout the assigned region.
• Knowledge and demonstrated operating experience in one or more of the following areas: Voice, Video, Mobile Communications.
• Knowledge of VoIP, IMS, and data networking protocols.
• Understanding of Service Provider provisioning, billing, and integration processes.
• Understanding of customer communication requirements and business drivers for enterprise business markets.
• Competitive knowledge including solutions, technology.

Company Information

RingCentral is a $2 Billion annual revenue company with double-digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center, and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution, designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.