Contact Center - Solution Engineer

United States

Apply with AI Apply

$146,000 – $319,400Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Contact Center Technology, Telecommunications, SoftwareIndustries

Requirements

Candidates should possess a Bachelor's degree in Computer Science, Information Technology, or a related field. Proficiency in contact center technologies like IVR, ACD, and CTI is required, along with experience in designing and implementing contact center solutions. Knowledge of telephony systems, call routing strategies, and CRM system integration is necessary, as are excellent communication, problem-solving, and adaptability skills.

Responsibilities

The Contact Center Solution Engineer will design, implement, and optimize contact center solutions to meet business and customer needs. This includes collaborating with stakeholders to gather requirements, providing technical expertise, and troubleshooting technical issues. The role also involves optimizing technologies for efficiency and customer experience, training end users, and staying updated on industry trends.

Skills

Contact Center Solutions

IVR

ACD

CTI

Telephony Systems

Call Routing

CRM Integration

Problem-Solving

Technical Support

Customer Experience Optimization

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

Land your dream remote job 3x faster with AI

Try Jobo Free