Sr Clinical Consultant - Remote
Altera Digital HealthSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare TechnologyIndustries
Requirements
Candidates should possess a Bachelor’s degree in computer science, Information Technology, or a related field, and previous experience as a Technical Services Consultant or in a similar technical support role is required. Strong knowledge of software, hardware, and network systems is essential, along with proficiency in troubleshooting complex technical issues and implementing effective solutions. Previous experience working with pharmacy, pharmacy integrations, and/or healthcare technology is highly desirable, as is knowledge of SQL and relational databases, data integrations technologies, HL7, and EHR tools.
Responsibilities
As a Technical Services Consultant, you will provide technical support to clients via phone, email, or in-person meetings, assess and diagnose complex technical issues, collaborate on resolutions, develop and implement effective solutions to improve system performance and stability, conduct product demonstrations and provide training, assist with project management of deployments, stay up to date with emerging technologies, document technical issues and resolutions, and collaborate with the sales team to identify upsell opportunities and provide technical expertise during client meetings.
Skills
Technical support
Troubleshooting
Problem-solving
Client communication
Technical consulting
PointClickCare
Cloud-based EHR solutions for senior care
About PointClickCare
PointClickCare provides cloud-based software solutions specifically designed for the senior care sector, including skilled nursing facilities, senior living communities, and home health agencies. Its main product, Harmony, is an integrated care coordination platform that helps manage patient transitions from hospitals to post-acute care facilities. Harmony allows healthcare providers to exchange clinical data, which improves care coordination and patient outcomes by offering real-time insights and analytics. Unlike many competitors, PointClickCare's platform integrates with other healthcare systems, enhancing data exchange and interoperability. The company's goal is to improve operational efficiency and quality of care for senior care providers through its subscription-based model, which also includes training, support, and consulting services.
Key Metrics
Mississauga, CanadaHeadquarters
2000Year Founded
$220MTotal Funding
GRANTCompany Stage
Enterprise Software, HealthcareIndustries
1,001-5,000Employees