Solutions Engineer at Superblocks

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Interested in solving technical problems for customers
Determined, driven, and have a desire for continuous learning
An engineer by way of education: Bachelor’s degree or coding bootcamp
Technical with experience in JavaScript, Python, OR TypeScript and familiar with web technologies (e.g., REST APIs, HTML/CSS)
A strong presenter and confident in technical conversation
Passionate and pride yourself on staying up to date with the latest technologies
Excited to work from the New York office 5 days a week

Responsibilities

Engage with the Superblocks customer base to resolve technical support requests while continuing to educate our clients on the use of the platform
Provide personalized assistance via live chat and manage our live ticketing system (Zendesk) to facilitate seamless integration and utilization of Superblocks
Partner with Product Management and Engineering leaders to build a tight feedback loop that will provide customer feedback - which will be used to determine the direction of large features
Participate in customer meetings to gain firsthand insight into our user’s needs and preferences
Build comprehensive technical documentation for newly introduced product functionalities, alongside user guides aimed at aiding customers in navigating intricate use-cases

Skills

Key technologies and capabilities for this role

JavaScriptPythonTypeScriptREST APIsHTMLCSSZendesk

Questions & Answers

Common questions about this position

What is the salary range for the Solutions Engineer role?

Compensation for this role is $80,000 - $180,000 USD plus bonuses and a generous equity package.

Is this position remote or office-based?

This is an in-office position requiring work from the New York office 5 days a week.

What technical skills are required for this role?

Candidates need experience in JavaScript, Python, OR TypeScript and familiarity with web technologies like REST APIs and HTML/CSS.

What kind of work environment or culture can I expect at Superblocks?

The role involves engaging directly with customers via chat and tickets, partnering with Product and Engineering teams for feedback, and participating in customer meetings in a collaborative environment focused on continuous learning.

What makes a strong candidate for this Solutions Engineer position?

Strong candidates are engineers by education (Bachelor’s or bootcamp), interested in solving customer technical problems, strong presenters confident in technical conversations, and passionate about staying current with technologies.

Superblocks

Programmable internal tooling platform for fintech

About Superblocks

Superblocks provides a programmable platform for fintech developers to create internal applications, workflows, and jobs efficiently. The platform connects securely to production databases, allowing users to run SQL queries, which helps streamline operations for banks, financial institutions, and fintech startups. Superblocks emphasizes security and compliance, making it suitable for critical tasks like Know Your Customer (KYC) and Anti-Money Laundering (AML) underwriting. The company operates on a subscription-based model, offering various tiers based on user count and workflow complexity, which allows it to serve both small startups and large institutions. The goal of Superblocks is to help fintech companies save time and resources in building internal tools, enabling them to focus on their core products.

Stockholms kommun, SwedenHeadquarters

2021Year Founded

$37MTotal Funding

EARLY_VCCompany Stage

Enterprise Software, FintechIndustries

51-200Employees