[Remote] Associate Technical Solutions Engineer II at Bestow

United States

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$77,500 – $91,000Compensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

NoVisa

Insurance, FinTech, TechnologyIndustries

Requirements

Team player with a customer-centric mindset
Takes pride in solving problems and helping others

Responsibilities

Serve as the front line for the Support Engineering team, working closely with product engineers, product managers, customer experience, and partner experience teams to diagnose and resolve issues with digital life insurance products
Act as the first line of support for issues too complex for general CX, requiring engineering involvement
Review tickets for accuracy, solve less complex issues, and escalate tickets needing Tier 2 and Tier 3 support to senior team members
Work jointly with external/internal engineers, product managers, customer experience, tier 2/3 support, and account managers to provide bug fixes and solutions as they arise
Work closely with internal CX as well as Tier 2/3 to coordinate bug fixes and guide internal engineering teams to understand external partner limitations and issues
Monitor first-to-know services on a fixed cadence to ensure the product is never unusable to partners and their customers

Skills

Key technologies and capabilities for this role

technical supportbug analysistroubleshootingthird-party integrationsproduct engineeringinfrastructuredata analyticsmartech

Questions & Answers

Common questions about this position

What is the salary range for the Associate Technical Solutions Engineer II position?

The salary range is $77.5K - $91K.

Is this position remote?

Yes, the role is open to remote (US) workers and Bestow offers flexible remote/hybrid work.

What skills are required for this role?

The role requires skills in diagnosing and resolving technical issues across engineering stacks, working with product engineers, product managers, customer experience, and partner experience teams, reviewing tickets for accuracy, solving less complex issues, and escalating to Tier 2/3 support.

What is the company culture like at Bestow?

Bestow is powered by a team that moves with precision, purpose, and heart, offering flexible remote/hybrid work, meaningful benefits, equity, and substantial growth opportunities.

What makes a strong candidate for this position?

Strong candidates will have experience working across engineering stacks to pinpoint, analyze, and fix bugs, collaborating with internal teams and partner engineers, and handling support tickets without escalation when possible.

Bestow

Digital platform for life insurance solutions

About Bestow

Bestow offers a digital platform for purchasing life insurance, focusing on making the process quick and easy for individuals. Their technology streamlines the application process using advanced underwriting methods, allowing customers to receive instant decisions on their coverage. Bestow's software manages the entire insurance lifecycle, which helps reduce costs and enables the rapid launch of new insurance products. Additionally, the company utilizes data solutions to enhance customer data for better marketing strategies and audience targeting. Unlike traditional insurance providers, Bestow emphasizes a user-friendly experience and affordability, with coverage starting at $11 per month. Their goal is to provide accessible life insurance while maintaining high customer satisfaction, as evidenced by their excellent ratings and A+ Better Business Bureau score.

Dallas, TexasHeadquarters

2017Year Founded

$133.8MTotal Funding

SERIES_CCompany Stage

Data & Analytics, FintechIndustries

201-500Employees

Benefits

Competitive salary

Equity

Annual bonus based on company and individual performance

Flexible PTO plan

Medical, dental, & vision insurance

Paid parental leave

Annual lifestyle spending account

Flexible work-from-home policy

Learning & development opportunities

Risks

Departure of key compliance officer may affect regulatory risk management.

Pending Sammons acquisition could alter Bestow's strategic direction.

Recent layoffs and low website traffic indicate potential customer engagement challenges.

Differentiation

Bestow offers a digital platform simplifying life insurance purchase processes.

The company uses advanced underwriting technology for quick insurance application decisions.

Bestow's data-driven approach optimizes marketing and audience segmentation.

Upsides

Growing demand for digital insurance solutions boosts Bestow's market potential.

Partnership with Transamerica enhances Bestow's market reach and credibility.

InsurTech investments provide growth opportunities for Bestow's technology-driven solutions.

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