[Remote] Customer Success Engineer at Algolia

The Customer Success Engineer will serve as a designated technical contact and trusted advisor to Algolia’s customers, acting as the main liaison on technical areas including value realization, ad-hoc service delivery, workshop delivery, enablement, and providing technical guidance. They will ensure the resolution of complex issues by orchestrating reactive and proactive support across Algolia's Product, Engineering, and Customer Success teams. Responsibilities include acting as a consultant, scoping and presenting technical workshops, advising customers on best practices for search implementation and optimization, and working closely with Customer Success Managers to ensure customer health. The role also involves escalating issues as necessary, partnering with Product Teams and Engineering to develop subject matter expertise, developing and presenting case status reports, and proactively identifying and resolving technical risks and bottlenecks with customers.