Customer Success Engineer

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, BiotechnologyIndustries

Requirements

Candidates should have functional knowledge of Javascript, experience with REST API, database management, and web development technologies, and experience delivering technical workshops. Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels, excellence in time management, task prioritization, and evaluation of situational urgency, and a willingness to travel to customers' locations if required are also necessary. Functional knowledge of additional programming languages like Java, Swift, Python, PHP, C#, Objective-C, or Ruby is a plus, as is familiarity with iOS & Android platforms, experience supporting open-source projects & their GitHub communities, and experience with Shopify, Magento, and Salesforce.com. French, Spanish, or Portuguese speaking ability is also considered a plus.

Responsibilities

The Customer Success Engineer will serve as a designated technical contact and trusted advisor to Algolia’s customers, acting as the main liaison on technical areas including value realization, ad-hoc service delivery, workshop delivery, enablement, and providing technical guidance. They will ensure the resolution of complex issues by orchestrating reactive and proactive support across Algolia's Product, Engineering, and Customer Success teams. Responsibilities include acting as a consultant, scoping and presenting technical workshops, advising customers on best practices for search implementation and optimization, and working closely with Customer Success Managers to ensure customer health. The role also involves escalating issues as necessary, partnering with Product Teams and Engineering to develop subject matter expertise, developing and presenting case status reports, and proactively identifying and resolving technical risks and bottlenecks with customers.

Skills

Javascript

Technical Consulting

Customer Support

Problem Solving

Technical Guidance

Product Adoption

Search Implementation

Optimization

Client-facing Communication

Algolia

Provides hosted search and discovery solutions

About Algolia

Algolia offers search and discovery solutions through a hosted search API, enabling businesses to create fast and relevant search experiences. Its services are particularly useful for e-commerce platforms and media companies, providing extensive support to help clients integrate advanced search capabilities. Algolia operates on a subscription model, allowing clients to access its APIs without managing infrastructure, which ensures scalability and reliability. The company aims to enhance user experience by enabling tailored and efficient search functionalities for businesses of all sizes.

Palo Alto, CaliforniaHeadquarters

2012Year Founded

$324.8MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees