Solution Architect - UK

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: Not provided

Ema is building the world’s largest agentic AI platform, aiming to 10x workforce productivity by helping enterprises build and deploy their own AI employees. Backed by prominent investors like Accel, Prosus, SCB10X, Hitachi Ventures, and Sozo Ventures, Ema has raised over $60M to date. This role focuses on collaborating with sales leadership to understand customer needs, developing deep technical knowledge of Ema’s technology, and delivering compelling product demonstrations and PoCs. You’ll act as a Trusted Advisor, driving the adoption of Ema’s solutions and collaborating with customers on solution design and implementation.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 8+ years of experience as a Solutions Architect/Solutions Engineer, Sales Engineer, Forward Deployment Engineer, or in a similar technical pre-sales role.
• Strong understanding of enterprise SaaS solutions and cloud technologies.
• Solid experience with solution design, architecture, and integration.
• Familiarity with relevant programming languages and technologies.
• Customer-focused mindset with a passion for understanding and solving customer challenges.
• Excellent presentation and communication skills.

Responsibilities

• Collaborate with sales leadership to understand customer requirements and enable technical solutions deployment.
• Develop an in-depth understanding of Ema’s technology and underlying architectures.
• Deliver compelling product demonstrations tailored to specific customer needs, showcasing key features and benefits.
• Work closely with customers to execute successful PoCs, demonstrating the feasibility and value of Ema.
• Position yourself as a Trusted Advisor to key customer stakeholders, focusing on achieving their desired Business Outcomes.
• Collaborate with customers to design and architect solutions that align with their business goals, ensuring seamless integration with existing systems.
• Drive project teams towards common goals of accelerating the adoption of Ema’s solutions.
• Demonstrate and communicate the value of Ema’s solution throughout the engagement, from demo to proof of concept to running workshops, design sessions, and implementation.
• Help take Ema’s solution from POC to production.
• Understand customers’ cloud/on-prem environment and their unique needs for deploying Ema’s solutions.
• Work with the engineering team to translate customer needs into a productionizable solution that fits into Ema’s deployment models.
• Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer challenges on Ema’s platform.
• Create repeatable processes.
• Create and maintain technical documentation, including solution architectures, integration guides, and best practices.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and product to resolve technical deployment obstacles and improve Ema.

Application Instructions

• Application instructions not provided.