Operations Manager
Dandy$116,500 - $137,000/year
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, Grocery, LogisticsIndustries
Requirements
- 6+ years of experience with a fast-paced environment and leading a workforce of employees
- Retail, grocery, military, restaurant or equivalent experience
- Bachelor’s degree, preferred
- Strong written and verbal communication skills
- Strong skills with conflict resolution
- Strong skills with team development and engagement
- Ability to lead in an ever-changing environment
- Proven track record of being a change agent with improving processes and efficiencies
- Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business
- Ability to stand, bend, reach and walk during shifts
- Ability to lift up to 49 pounds
Responsibilities
- Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systems
- Drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order
- Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved
- Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports
- Implementing and monitoring Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews
- Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records
- Teach and train your site leadership in controlling expenses and labor to ensure expenses adhere to the budget and sales volume
- Create and implement plans to improve the financial performance of the facility
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What benefits does Gopuff offer to Site Leaders?
Gopuff offers comprehensive medical, dental, and vision insurance, optional FSAs and HSA plans, 401k, commuter benefits, supplemental life insurance, Gopuff employee discount, career growth opportunities, and internal rewards.
Is this Site Leader position remote or on-site?
The role is on-site in Covington, requiring ability to stand, bend, reach, walk during shifts, work fluid schedules including peak hours from 5pm-3am, and availability on weekends/holidays.
What are the key qualifications and skills required for the Site Leader role?
Candidates need 6+ years in a fast-paced environment leading employees, preferably in retail, grocery, military, or restaurant; strong communication, conflict resolution, team development skills; ability to lead in changing environments and improve processes; Bachelor's degree preferred.
What is the company culture like at Gopuff for this role?
Gopuff seeks self-starting, entrepreneurial leaders with drive, grit, positivity, and enthusiasm in a fast-paced environment, emphasizing putting customers first, team leadership, and hyper-focus on delivering perfect customer experiences.
What makes a strong candidate for the Site Leader position?
A strong candidate has 6+ years leading teams in fast-paced settings like retail or grocery, proven process improvements, strong team engagement skills, and flexibility for night/weekend shifts to drive KPIs and financial performance.
Gopuff
Digital delivery service for convenience items
About Gopuff
GoPuff is a digital delivery service that specializes in providing convenience items, snacks, and beverages directly to consumers. Customers can easily place orders through the GoPuff website or app, and their selected products are delivered straight to their doorsteps. The service offers a wide range of items, from candy bars to alcoholic beverages, catering to those who want quick access to everyday goods. Revenue is generated through product sales and delivery fees, with promotional deals available to attract more customers. What sets GoPuff apart from its competitors is its extensive product selection and commitment to fast delivery, aiming to meet the needs of consumers looking for convenience.
Philadelphia, PennsylvaniaHeadquarters
2013Year Founded
$4,817.2MTotal Funding
CONVERTIBLECompany Stage
Consumer GoodsIndustries
1,001-5,000Employees
Benefits
Comprehensive medical, dental, and vision insurance
Optional FSAs and HSA plans
401(k)
Commuter benefits
Supplemental employee, spouse and child life insurance to all eligible employees
Gopuff employee discount
Career growth opportunities
Internal rewards programs
Annual performance appraisal and bonus
Risks
Increased competition from DoorDash could impact Gopuff's market share in gift card delivery.
'Santa Hours' may lead to higher operational costs without guaranteed returns.
Aldi price match could strain profit margins if not managed carefully.
Differentiation
Gopuff offers 24/7 delivery with 'Santa Hours' in London, enhancing convenience.
Partnership with Blackhawk Network enables instant gift card delivery, expanding service offerings.
Acceptance of SNAP EBT nationwide positions Gopuff as a leader in accessible grocery options.
Upsides
Collaboration with Liquid Death boosts brand visibility among younger demographics.
Aldi price match initiative attracts cost-conscious consumers, enhancing competitive edge.
'Give With Gopuff' initiative improves brand image through corporate social responsibility.
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