[Remote] Physician Advisory Services Operations Manager at Blank Street

United States

Apply Now

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Associate’s Degree or Bachelor’s Degree (preferred)
LPN Licensure (preferred, not required)
Business experience in a healthcare and/or insurance setting (preferred)
Business experience in a Worker’s Compensation and/or Auto insurance setting (required)
Exceptional communication skills
Critical thinking skills
Time management skills
Ability to meet deadlines
Computer literacy
Typing skills
Reliable internet service

Responsibilities

Oversee and ensure the overall profitability and success of the Regional Operations Center
Achieve and exceed financial and referral goals
Optimize staffing efficiency
Manage team performance
Report to management regularly
Contribute to a positive, client-focused working environment
Drive revenue growth by delivering excellent customer service
Meet scheduling best practices and turnaround time requirements
Ensure the timely delivery of high-quality reports
Manage client inquiries in a timely manner
Optimize Physician cost
Oversee the proper selection of physicians
Build relationships with key physicians to ensure panel retention
Monitor key performance metrics of individual Customer Service Representatives (CSR) and Quality Assurance (QA) Specialists
Ensure the team meets or exceeds output goals for scheduling and Quality Assurance targets
Hire new staff members based on increased referral volume and/or the addition of new clients
Conduct performance evaluations
Handle discipline and termination of employees as needed
Join the Sales staff for client visits on an as needed basis
Plan and organize daily activities related to production and operations
Measure productivity by analyzing performance data, financial data, and activity reports
Coordinate with other support departments such as human resources, finance, and IT and BA
Determine labor needs to meet production goals
Oversee the deposition process at the request of the client or defense counsel
Perform other duties & special projects, as assigned

Skills

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters

2020Year Founded

$50.6MTotal Funding

EARLY_VCCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.

Subscription program may not resonate with all customer segments, risking dissatisfaction.

Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.

Small, cost-effective locations reduce overhead and allow competitive pricing.

Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.

Subscription model provides steady revenue and enhances customer loyalty.

Partnerships with lifestyle brands boost brand visibility and customer engagement.

Land your dream remote job 3x faster with AI

Try Jobo Free