Service Manager at Xylem

Lainate, Lombardy, Italy

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Water Technology, Industrial ServicesIndustries

Requirements

[Not Specified]

Responsibilities

Proposes promotional activities and sales initiatives related to Service
Evaluates proper product and service mix and related discounting to maximize segment margins. Interfaces with HQ for marketing of Xylem brand services/products
Motivates his/her team to work together and in synergy with the Sales Force, ensuring proper support
Optimizes the success rate of offers issued against orders received; Coordinates business development activities proactively
Sets up targets and KPIs for his/her team
Defines business cases with economics and P&L impact for investments
Manages service offers and orders through company CRM and ERPM
Monitors his/her team’s performance and efficiency (e.g., dashboard, KPIs, monthly sales targets)
Reports to the Transport Director on a regular basis all significant and relevant topics of the specific segment
Maintains and increases business opportunities for Service business; Keeps close contacts with strategic customers and plans regular visits
Ensures Company policies are respected and ensures compliance with Ethics Rules
Keeps updated all third parties Due Diligences and Decision Point Portal
Adheres to the highest standards of ESH requirements and ensures his team is also acting safely
Collaborates with EU and Global stakeholders to develop business opportunities

Skills

Key technologies and capabilities for this role

CRMERPKPI ManagementP&L AnalysisSales ManagementBusiness DevelopmentTeam LeadershipCustomer RelationsReportingMarketing

Questions & Answers

Common questions about this position

What is the location for this Service Leader Italy position?

This information is not specified in the job description.

What salary or compensation does this role offer?

This information is not specified in the job description.

What are the key responsibilities of the Service Leader Italy?

Key responsibilities include driving service segment growth, managing Direct Service Workshops, developing promotional activities, motivating the team, optimizing offer success rates, setting KPIs, and maintaining customer satisfaction.

What is the company culture like at Xylem?

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering people who make water work, operating in over 150 countries with 23,000 employees.

What makes a strong candidate for the Service Leader Italy role?

A strong candidate would have leadership experience in service operations, skills in team motivation, business development, KPI management, and customer relations, particularly in the water solutions or service segment.

Xylem

Water technology solutions for sustainability

About Xylem

Xylem focuses on developing solutions to tackle global water challenges through smart technology. The company provides a range of products and services aimed at ensuring water security and sustainability. Its offerings include advanced water pumps, treatment systems, and analytical instruments, as well as hydrographic software through its HYPACK brand, which is used by clients worldwide for managing water bodies. Xylem serves various clients, including municipalities, industrial companies, and agricultural businesses, helping them manage water resources efficiently and improve water quality. Unlike many competitors, Xylem combines both hardware and software solutions, allowing for a comprehensive approach to water management. The company's goal is to promote sustainability and address environmental concerns while meeting the increasing demand for eco-friendly water solutions.

Washington, District of ColumbiaHeadquarters

2011Year Founded

$356.2KTotal Funding

IPOCompany Stage

Data & Analytics, Industrial & Manufacturing, EnergyIndustries

10,001+Employees

Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

Risks

Emerging startups using AI and IoT may threaten Xylem's market share.

Rising raw material costs could impact Xylem's profit margins.

Global semiconductor shortage may delay Xylem's smart system production.

Differentiation

Xylem offers both hardware and software solutions for comprehensive water management.

The company focuses on sustainable and eco-friendly water technology innovations.

Xylem's HYPACK software is a leader in hydrographic and dredging applications.

Upsides

Xylem's acquisition of Idrica enhances its digital water utility market presence.

Growing interest in atmospheric water harvesting opens new market opportunities for Xylem.

Integration with ElectraMet boosts Xylem's industrial sector position in metals recovery.

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