[Remote] Managed Services Solutions Architect at Arrow Electronics

Georgia, Vermont, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT Services, DistributionIndustries

Requirements

12+ years of experience architecting and delivering enterprise managed services, including cloud, infrastructure, and SaaS models
Proficiency with virtualization technologies such as Citrix, VMWare, Nutanix, Omnissa, etc
Strong understanding or familiarity with ITIL principles and frameworks to ensure effective IT service management and process optimization
Proven ability to collaborate with clients to define strategic solutions and drive business value through managed services
Deep expertise in service design, integration, lifecycle management, and KPI-driven performance monitoring
Demonstrated success in working within a matrixed global organization, engaging across sales, engineering, and product teams
Experience developing and launching managed service offerings — from concept through go-to-market execution
Strong business acumen with the ability to align technical solutions to revenue goals and strategic outcomes
Prior experience managing external development partners and third-party delivery networks
Excellent verbal and written communication skills — comfortable presenting to executives, clients, and cross-functional teams
Product or portfolio management experience is a strong plus
Must be able to work East Coast time zone hours to support global business needs

Responsibilities

Lead the architectural design and definition of innovative Managed Services solutions based on market needs, technology trends, and Arrow’s business objectives
Consolidate market and partner feedback to inform service development priorities in collaboration with regional and country leadership teams
Define technical and functional requirements, delivery models, and cost estimates for new service initiatives
Architect scalable service designs across infrastructure, SaaS, and hybrid environments — ensuring performance, security, and operational excellence
Lead technical workshops with key customers and partners, translating requirements into actionable solutions that drive business outcomes and sales opportunities
Guide the ongoing development of the Arrow Xpand managed services platform, establishing roadmaps for enhancements and integrations
Define and track key performance indicators (KPIs) and service-level agreements (SLAs), ensuring delivery quality and partner accountability
Collaborate with service development teams to establish delivery models, processes, and platform architecture
Support go-to-market strategy by providing sales enablement, training, and technical expertise to internal teams
Partner with Service Solution Managers to define value propositions and competitive service pricing strategies

Skills

Key technologies and capabilities for this role

Solutions ArchitectureManaged ServicesInfrastructureSaaSHybrid CloudSecurityScalable DesignTechnical WorkshopsService DeliveryPlatform Development

Questions & Answers

Common questions about this position

What experience level is required for this Managed Services Solutions Architect role?

The position requires 12+ years of experience architecting and delivering enterprise managed services, including cloud, infrastructure, and SaaS models.

What technical skills are needed for this position?

Proficiency with virtualization technologies such as Citrix, VMWare, Nutanix, Omnissa, etc., is required, along with a strong understanding of ITIL principles and frameworks.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of collaboration is involved in this role?

You'll collaborate cross-functionally with product, engineering, sales, and partner teams, as well as lead technical workshops with key customers and partners, and work with regional leadership and service development teams.

Arrow Electronics

Global provider of technology solutions and services

About Arrow Electronics

Arrow Electronics provides technology solutions that support innovation for technology manufacturers and service providers. The company develops and delivers high-tech solutions that improve business operations and everyday life. Its offerings include computing, power management, and Internet of Things (IoT) applications. Arrow collaborates with clients to create complex technology systems, such as smart battery ecosystems for electric motorbikes and wearable health monitoring devices for firefighters. Unlike many competitors, Arrow not only sells technology products but also offers consulting and engineering services to help clients design and implement customized systems. The goal of Arrow Electronics is to drive innovation and enhance efficiency and quality of life through its comprehensive technology solutions.

Englewood, ColoradoHeadquarters

1935Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Increased competition in cloud services could impact Arrow's growth.

Rapid technological changes in IoT may challenge Arrow's innovation pace.

Supply chain vulnerabilities, especially in semiconductors, could disrupt product delivery.

Differentiation

Arrow Electronics offers comprehensive technology solutions across multiple industries.

The company collaborates with clients to engineer complex technology systems.

Arrow's business model includes consulting and engineering services for customized solutions.

Upsides

Growing demand for IoT security solutions presents expansion opportunities for Arrow.

Increased investment in smart city projects boosts demand for Arrow's integrated systems.

Rising interest in sustainable tech aligns with Arrow's electric motorbike technologies.

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