[Remote] Director of MRO and PD Services at Fictiv

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor’s degree in Engineering, Business, or related field; MBA preferred
10+ years of experience in commercial leadership within manufacturing, industrial services, or B2B technology environments
Proven success in growing service-based revenue and leading P&L responsibility
Deep understanding of MRO operations, product development services, and customer lifecycle management
Strong financial and analytical skills with experience in pricing, forecasting, and business modeling
Excellent relationship management, negotiation, and executive communication skills

Responsibilities

Own the strategy and P&L for MRO and PD Services, driving sustainable growth, margin expansion, and customer loyalty
Identify new business opportunities within existing accounts and emerging markets; develop service-based revenue streams that complement core product sales
Partner with Sales, Marketing, and Product teams to build and position MRO and PD offerings as key differentiators in the market
Develop go-to-market strategies, pricing models, and value propositions that align with customer needs and profitability goals
Serve as the executive sponsor for key enterprise accounts, ensuring alignment between service delivery, innovation, and business outcomes
Translate customer feedback and market insights into actionable improvements and new service concepts
Strengthen strategic relationships with OEMs, distributors, and technology partners to enhance service scope and competitiveness
Lead high-performing teams across MRO and PD functions to deliver reliable, efficient, and innovative service solutions
Implement scalable processes for service delivery, project execution, and lifecycle support
Ensure best-in-class quality, responsiveness, and uptime through continuous improvement and digital enablement
Build, mentor, and empower a results-driven organization focused on accountability, agility, and customer value
Champion a growth mindset across the team—balancing technical depth with commercial excellence
Collaborate cross-functionally to ensure tight alignment between commercial, operational, and engineering functions

Skills

Fictiv

Digital platform for custom parts sourcing

About Fictiv

Fictiv simplifies the sourcing of custom-manufactured parts for businesses across various industries, such as automotive and robotics. The platform connects clients with a global network of vetted manufacturing partners, allowing for low-volume production without the need for expensive tooling. Clients can receive instant quotes, have their parts analyzed for manufacturability, and get real-time updates on production status. Additionally, Fictiv offers consultation services where technical experts provide design optimization advice through chat or video calls. This approach makes Fictiv stand out from competitors by streamlining the custom parts procurement process and reducing supply chain risks.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$187.7MTotal Funding

SERIES_ECompany Stage

Consulting, Industrial & ManufacturingIndustries

201-500Employees

Benefits

Free catered lunch, snacks, and drinks

Learning and development stipend

Paid parental leave

Equity options

Wellness stipend

Paid volunteer days

Risks

New tariffs on imports could increase costs and disrupt Fictiv's supply chain.

Soft robotics market growth may intensify competition in custom parts manufacturing.

Expansion into Mexico may face challenges from regional political and economic instability.

Differentiation

Fictiv's OS streamlines custom manufacturing from quote to delivery efficiently.

Global network allows Fictiv to offer low-volume manufacturing without expensive tooling.

Fictiv's AI-powered platform provides instant quotes and manufacturability analysis.

Upsides

Expansion into Mexico enhances supply chain resilience and competitive pricing.

Integration of Carbon DLS technology boosts high-performance additive manufacturing capabilities.

Growing demand for low-volume custom manufacturing solutions benefits Fictiv's business model.

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